Experienced Customer Services Specialist for Construction Projects – Delivering Exceptional Service and Technical Expertise in Kalamazoo, Michigan

Introduction to arenaflex At arenaflex, we believe in the potential of our employees and strive to provide a work environment that fosters growth, learning, and innovation. As a leader in the construction and customer service industry, we are committed to delivering exceptional service to our customers and exceeding their expectations. Our company values diversity, inclusivity, and equal employment opportunities, ensuring that all employees feel valued and supported in their roles. If you are looking for a company that invests in your potential and offers a wide range of career possibilities, then arenaflex is the perfect place for you. Job Overview We are seeking an experienced Customer Services Specialist to join our team in Kalamazoo, Michigan. As a Customer Services Specialist at arenaflex, you will play a critical role in connecting, rearranging, maintaining, and repairing our services for our customers. This is a limited-term position that offers a competitive salary, company-provided vehicle and tools, and a comprehensive benefits package that includes medical, dental, paid vacation, and more. Our Customer Services Specialists earn between $10.10 - $27.44 per hour, with average starting earnings of $57,070 per year, depending on geography, experience, expertise, and education/training. Key Responsibilities Connect, repair, and rearrange cable conductors to ensure seamless service delivery to our customers Review and analyze prints, diagrams, or schematic drawings to identify and resolve technical issues Splice and waterproof coverings to maintain the integrity of our services Repair and maintain outside plant facilities, including climbing ladders and poles as required Work outdoors in all kinds of weather, ensuring that our services are always available to our customers Essential Qualifications Valid state driver’s license Non-negligent driving record Meet the 300lbs weight limit due to safety restrictions Ability to perceive differences in wire and cable colors Ability to lift and move up to 100lbs Qualify on pre-employment screening, including the Technical/Mechanical Test III (TMT III) Preferred Qualifications Previous experience in customer service, construction, or a related field Technical knowledge of cable conductors, outside plant facilities, and related equipment Excellent communication and problem-solving skills Ability to work independently and as part of a team Familiarity with safety protocols and procedures Skill and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Technical expertise in cable conductors, outside plant facilities, and related equipment Excellent communication and customer service skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong problem-solving and analytical skills Ability to work independently and as part of a team Familiarity with safety protocols and procedures Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our employees. As a Customer Services Specialist, you will have access to paid training and a wide range of career possibilities. Our company offers a range of learning and development programs, including technical training, leadership development, and mentorship opportunities. We believe in investing in our employees and providing them with the skills and knowledge they need to succeed in their roles and advance their careers. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and inclusive work environment. Our company culture values diversity, inclusivity, and equal employment opportunities, ensuring that all employees feel valued and supported in their roles. We believe in fostering a culture of innovation, creativity, and collaboration, and we encourage our employees to think outside the box and come up with new and innovative solutions to problems. Our team is passionate about delivering exceptional service to our customers, and we are committed to making a positive impact in our community. Compensation, Perks, and Benefits As a Customer Services Specialist at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: Competitive salary Company-provided vehicle and tools Comprehensive benefits package, including medical, dental, paid vacation, and more Paid training and career development opportunities Opportunities for advancement and career growth A positive and inclusive work environment Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, then we encourage you to apply for the Customer Services Specialist position at arenaflex. As a leader in the construction and customer service industry, we offer a range of career possibilities and opportunities for growth and development. Our company values diversity, inclusivity, and equal employment opportunities, and we are committed to making a positive impact in our community. Apply today to join our team and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job