Experienced Customer Services Representative for Hybrid Role – Academic Publishing Industry Expertise with Flexible Work Arrangements

Introduction to arenaflex arenaflex, a leading force in the academic publishing industry, is dedicated to fostering human progress through knowledge. With a strong commitment to excellence and a passion for making a difference, we are now seeking an experienced Customer Services Representative to join our dynamic team. This hybrid role, requiring on-site presence once a week, offers the perfect blend of flexibility and collaboration, allowing you to thrive in a fast-paced environment while maintaining an excellent work-life balance. Why Join arenaflex? At arenaflex, we believe in rewarding our employees with more than just a competitive salary. We offer a comprehensive benefits package designed to support your well-being, career growth, and personal development. Some of the highlights include: A starting hourly pay rate of $21.98, translating to approximately $40,000 annually Generous paid time off, including 15 days of vacation and 10 days of sick leave Up to 8 weeks of paid parental leave, as well as leave for other significant life events A 401(k) plan with employer match to secure your financial future Comprehensive medical, vision, and dental benefits to ensure your health and wellness The opportunity to contribute to a mission-driven organization that makes a real impact on society Job Responsibilities As a Customer Services Representative at arenaflex, you will play a vital role in delivering exceptional customer experiences. Your key responsibilities will include: Taking ownership of customer queries received via phone and email, with a focus on increasing customer satisfaction and first-time resolution Processing orders, invoices, and quotes in a timely and accurate manner, addressing customer requests and escalating issues when necessary Resolving product or service problems by clarifying customer issues and determining the best solutions Reviewing customer self-help portals and suggesting new content or amendments to improve user experience Utilizing Salesforce and SAP for managing customer contacts, orders, and invoicing, while achieving personal objectives and KPIs Qualifications and Requirements To succeed in this role, you will need: Previous customer service experience, although not necessarily in the academic publishing industry Experience working to accomplish KPIs and SLAs, with a strong focus on achieving results Excellent verbal and written communication skills in English, with the ability to articulate complex ideas clearly Strong problem-solving skills and attention to detail, with a passion for delivering high-quality solutions Proficiency in Microsoft Office, with experience in SAP and Salesforce preferred but not essential Preferred Qualifications To stand out as a candidate, you may also possess: The ability to type at least 40 words per minute, with high accuracy and speed Experience working in a fast-paced environment with minimal supervision, demonstrating your ability to work independently Familiarity with customer service best practices and quality assurance, with a commitment to continuous improvement Skills and Competencies To thrive in this role, you will need to demonstrate: Excellent communication skills , with the ability to build strong relationships with customers and colleagues alike Strong problem-solving skills , with a focus on delivering creative solutions to complex problems Attention to detail , with a passion for delivering high-quality results in a fast-paced environment Ability to work independently , with minimal supervision, while also being a team player Adaptability and flexibility , with a willingness to learn and adapt to new systems, processes, and technologies Career Growth and Development At arenaflex, we are committed to supporting the career growth and development of our employees. As a Customer Services Representative, you will have access to: Comprehensive training programs , designed to help you develop new skills and enhance your existing knowledge Mentorship and coaching , with experienced colleagues who can offer guidance and support Opportunities for advancement , with a clear path for career progression and professional growth Work Environment and Company Culture arenaflex is proud of its dynamic and inclusive work environment, which is built on the principles of: Respect and empathy , with a focus on treating all employees and customers with dignity and respect Collaboration and teamwork , with a commitment to working together to achieve common goals Innovation and creativity , with a willingness to try new approaches and embrace change Continuous learning and improvement , with a focus on developing new skills and enhancing existing knowledge Compensation, Perks, and Benefits In addition to a competitive salary and comprehensive benefits package, arenaflex offers a range of perks and benefits, including: Flexible working arrangements , with the opportunity to work from home and maintain a healthy work-life balance Professional development opportunities , with access to training programs, mentorship, and coaching Recognition and reward programs , with a focus on recognizing and rewarding outstanding performance and contributions Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Services Representative, you will play a vital role in our mission to foster human progress through knowledge, while also enjoying a rewarding and challenging career with a leading academic publishing company. Don't miss out on this chance to join our dynamic team and take your career to the next level – apply now and discover the arenaflex difference! Apply for this job