Experienced Customer Service Trainee – Remote Position for Dynamic Dental Benefits Leader at blithequark

Introduction to blithequark At blithequark, we are passionate about improving oral health and making a positive impact on our communities. As a leader in dental benefits, we offer a range of plans, advocacy, and community support to promote healthy, smart, and vibrant communities for all. Our commitment to corporate giving and initiatives that support youth, education, workforce, and economic development makes us a force for good, and our employees find working with us truly fulfilling. With a nationwide presence through the blithequark Plans Association, we provide coverage to over 83 million Americans and operate two of the largest networks of participating dentists. Job Overview We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Trainee. This remote position offers a unique opportunity to develop your skills and knowledge in a dynamic and supportive environment. As a Customer Service Trainee, you will be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a timely and professional manner. Key Responsibilities Research and respond to customer inquiries via telephone, email, or mail, using proper etiquette, grammar, and punctuation Maintain accurate and up-to-date records and files, including claims processing and subscriber information Operate office equipment, including personal computers, calculators, copiers, and fax machines Make corrections to claims and eligibility, and enter new claims, eligibility, and subscriber information into the mainframe Review subscriber coverage to determine type and level of benefits Requirements and Qualifications To be successful in this role, you will need to possess a high school diploma or equivalent, and have at least one year of customer service experience in a business environment that requires the use of a computer program to assist customers. Preferably, this experience will be in a call center or dental-related field. You will also need to complete a customer service simulation test with a minimum score of 62 out of 100, unless you have previously passed the test or held a similar position at blithequark. Essential Qualifications High school diploma or equivalent One year of customer service experience in a business environment Successful completion of the customer service simulation test (minimum score of 62 out of 100) Ability to work in a remote environment and participate in hybrid training Preferred Qualifications Previous experience in a call center or dental-related field Strong communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Basic computer skills and familiarity with office equipment Training and Development As a Customer Service Trainee, you will participate in a comprehensive hybrid training program, which includes both on-site and remote training sessions. The training schedule is as follows: On-site training: Weeks 1, 2, 6, and 7 Remote training: Weeks 3, 4, 5, and 8 This training program is designed to equip you with the knowledge, skills, and confidence to excel in your role and provide exceptional service to our customers. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service Trainee, you will have opportunities to learn and develop new skills, take on new challenges, and advance your career within the company. We offer a range of training and development programs, including mentorship, coaching, and leadership development, to help you achieve your career goals. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and open communication, where everyone feels valued and empowered to contribute. Our remote work arrangement offers flexibility and work-life balance, and we encourage our employees to take advantage of our comprehensive benefits package, which includes health, dental, and vision insurance, 401(k) matching, and paid time off. Compensation and Benefits We offer a competitive compensation package, including a salary range that reflects your experience and qualifications. Our benefits package includes: Health, dental, and vision insurance 401(k) matching Paid time off Flexible work arrangement Opportunities for career growth and development Conclusion If you are a motivated and customer-focused individual who is passionate about making a positive impact, we encourage you to apply for the Customer Service Trainee position at blithequark. This is a unique opportunity to join a dynamic and supportive team, develop your skills and knowledge, and advance your career in a growing and innovative company. Apply now and take the first step towards a fulfilling and rewarding career with blithequark. Apply for this job