**Experienced Customer Service/Technical Support Representative – Remote Work Opportunity with blithequark**

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Do you want to join a company that consistently earns prestigious awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to apply for the remote Customer Service/Technical Support Representative position at blithequark. **About blithequark** blithequark is a global organization that empowers its employees to reimagine their careers and develop meaningful relationships with colleagues from diverse backgrounds. Our company culture is built on the principles of inclusivity, empathy, and continuous learning. We strive to create a work environment that fosters growth, innovation, and exceptional customer experiences. As a remote Customer Service/Technical Support Representative at blithequark, you will be part of a dynamic team that collaborates with the world's best-known brands to improve their businesses through cutting-edge technologies and exceptional customer service. **Career Growth and Personal Development** This is an exciting opportunity to reimagine your career journey and develop lifelong friendships with your colleagues. We will provide you with comprehensive training, state-of-the-art technologies, and ongoing support to ensure your success. At blithequark, we believe in promoting from within, and about 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. **Key Responsibilities** As a remote Customer Service/Technical Support Representative at blithequark, you will: * Assist external users of our technical products or services by answering questions and resolving problems related to hardware, software, networking, or other designated client products. * Troubleshoot basic and routine agent issues that are technical in nature, using customer experience-focused approaches. * De-escalate customer issues and follow appropriate escalation paths to resolve technical problems. * Solve unstructured problems that require extensive conceptual thinking skills. * Ensure that service delivered to our customers meets contractual Key Performance Indicators (KPIs). * Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. * Listen attentively to customer needs and concerns, demonstrating empathy while building rapport with the customer. * Probe for understanding to ensure accurate problem resolution. **Qualifications** To succeed in this role, you will need: * One year of related technical experience, preferably in a customer service or technical support environment. * A non-Apple, non-chromebook personal desktop or laptop (BYOD). * Relevant technical expertise related to our program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair. * A courteous and strong customer service orientation. * Effective communication skills, both written and verbal. * Ability to learn, including strong problem-solving skills. * Dependability and attention to detail. * Multi-tasking skills, including flexibility and adaptability. * Ability to work as a team member and independently with minimal supervision. * Patience in all customer contact situations, maintaining a pleasant and professional tone and manner. **What's in it for you?** At blithequark, we invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and customers. As a remote Customer Service/Technical Support Representative, you will enjoy: * World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and the world. * Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and local community events. * Paid training and continuing support to ensure your success. * US Full benefits, including 401K (U.S. ONLY), medical, dental, vision, and an employee assistance program (EAP). * Stock purchasing program, Huang Leadership Development Scholarship, and career development through our online university, CNXU! * Opportunities to shine and grow your career with clear paths for development. * Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability. * IRise Mentorship programs to help you create a strong foundation for a rewarding career. * Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond. * Trained wellness partners and wellness training opportunities. **Join the blithequark team today!** If you're ready to reimagine your career and join a dynamic team that prioritizes people-first culture and inclusivity, apply now for the remote Customer Service/Technical Support Representative position at blithequark. We look forward to hearing from you! **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity/Affirmative Action Employer:** blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. **EEO Rights:** For more information regarding your EEO rights as an applicant, please visit the following websites: English: [insert link] Spanish: [insert link] **Reasonable Accommodation:** To request a reasonable accommodation, please click here. **Affirmative Action Plan:** If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job