**Experienced Customer Service/Technical Support Representative (Remote) – Deliver Exceptional Customer Experiences at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a remote Customer Service/Technical Support Representative. As a key member of our global team, you'll play a vital role in helping the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and cutting-edge technologies. **About arenaflex** arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our organically diverse team from 40 countries is united as "One arenaflex," and we're committed to helping our employees grow and thrive in their careers. **Career Growth and Personal Development** As a remote Customer Service/Technical Support Representative at arenaflex, you'll have the opportunity to reimagine your career journey and develop "friends for life" along the way. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, with real career and personal growth potential, you'll have the chance to advance your career and achieve your goals. In fact, about 80% of our managers and leaders have been promoted from within! **Key Responsibilities** As a remote Customer Service/Technical Support Representative at arenaflex, you'll be responsible for: * Assisting external users of our technical products or services by answering questions and solving problems involved in their use * Troubleshooting basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products * Providing customer experience-focused troubleshooting vs. traditional transaction approaches * De-escalating customers and following appropriate escalation paths to resolve technical issues * Solving problems that are generally unstructured and require extensive use of conceptual thinking skills * Ensuring service delivered to our customers meets contractual Key Performance Indicator (KPIs) * Greeting agents in a courteous, friendly, and professional manner using agreed-upon procedures * Listening attentively to customer needs and concerns, demonstrating empathy while maximizing opportunity to build rapport with the customer * Probing for understanding **Your Qualifications** To succeed in this role, you'll need: * One year of related technical experience (preferred) * A non-Apple, non-chromebook personal desktop or laptop (BYOD) * Relevant technical expertise related to our program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) (preferred) * A courteous and strong customer service orientation * Effective communication skills (written and verbal) * Ability to learn, including strong problem-solving skills * Dependability and proficient attention to detail * Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly * Ability to work as a team member, as well as independently with minimal supervision * Patience in all customer contact situations, including maintaining a pleasant and professional tone and manner **What's in It for You** As a remote Customer Service/Technical Support Representative at arenaflex, you'll enjoy: * A comprehensive benefits package, including medical, dental, vision, and an employee assistance program (EAP) * A 401K plan (U.S. only) * Paid training and continuing education opportunities * A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with * Opportunities to support our communities and world through events like World Clean Up Day and #MyOneEarthPromise * A range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned * The opportunity to shine in and grow your career with clear paths for development – we invest in you! * Networking and leadership opportunities with Staff Resource Groups, such as the Network of Women, Black Professionals Network, Pride, and Ability * IRise Mentorship programs to help you create the strong foundation to a rewarding career * Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond! * Trained wellness partners to support you, as well as wellness training opportunities **How to Apply** If you're ready to reimagine your career and join a dynamic, global team, apply today! We can't wait to hear from you and explore how you can contribute to our mission of delivering exceptional customer experiences. **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full-time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Equal Opportunity/Affirmative Action Employer:** arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. **EEO Rights:** For more information regarding your EEO rights as an applicant, please visit the following websites: English: [insert link] Spanish: [insert link] **Reasonable Accommodation:** To request a reasonable accommodation, please click here. **Affirmative Action Plan:** If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job