**Experienced Customer Service Team Lead – Merchant Services at blithequark**

Are you a customer service expert with a passion for leadership and a knack for problem-solving? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Team Lead to join our Merchant Services team, working from the comfort of your own home. **About blithequark** blithequark is a leading provider of innovative solutions for the food delivery industry. Our mission is to make food delivery faster, easier, and more enjoyable for everyone. We're a team of passionate, driven individuals who are committed to excellence and customer satisfaction. At blithequark, we believe that our employees are our greatest asset, and we're dedicated to providing a supportive, inclusive work environment that fosters growth and development. **Job Summary** As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives in our Merchant Services department. You will work closely with our Dealer Administrations Manager to develop and implement strategies for improving customer satisfaction, reducing escalations, and increasing efficiency. This is a full-time, remote position that requires a strong commitment to customer service, leadership, and teamwork. **Key Responsibilities** * Lead a team of customer service representatives in our Merchant Services department, providing guidance, coaching, and feedback to ensure excellent customer service and high-quality performance. * Collaborate with the Dealer Administrations Manager to develop and implement strategies for improving customer satisfaction, reducing escalations, and increasing efficiency. * Analyze customer feedback and data to identify trends and areas for improvement, and develop recommendations for process changes and training. * Develop and maintain relationships with merchants, providing exceptional customer service and support to ensure their satisfaction with our services. * Work closely with other departments, such as Operations and Marketing, to ensure seamless communication and collaboration. * Participate in ongoing training and development to stay up-to-date on industry trends and best practices. * Perform other duties as assigned by the Dealer Administrations Manager. **Essential Qualifications** * 2+ years of experience in a customer service or leadership role, preferably in a fast-paced, dynamic environment. * Bachelor's degree in a related field, such as Business, Communications, or Psychology. * Excellent communication and interpersonal skills, with the ability to work effectively with customers, merchants, and internal stakeholders. * Strong leadership and coaching skills, with the ability to motivate and develop a team of customer service representatives. * Ability to analyze data and make recommendations for process changes and training. * Proficiency in Google Sheets or other data analysis tools. * Ability to work in a remote environment, with minimal supervision. **Preferred Qualifications** * Experience working in the food delivery or logistics industry. * Knowledge of customer service software and systems, such as Zendesk or Freshdesk. * Experience with data analysis and reporting tools, such as Google Analytics or Tableau. * Certification in customer service or leadership, such as Certified Customer Service Representative (CCSR) or Certified Leadership Coach (CLC). * Fluency in multiple languages, with the ability to communicate effectively with customers and merchants from diverse backgrounds. **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to work effectively with customers, merchants, and internal stakeholders. * Strong leadership and coaching skills, with the ability to motivate and develop a team of customer service representatives. * Ability to analyze data and make recommendations for process changes and training. * Proficiency in Google Sheets or other data analysis tools. * Ability to work in a remote environment, with minimal supervision. * Strong problem-solving and critical thinking skills, with the ability to diagnose and resolve complex customer issues. * Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines. * Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Team Lead, you will have opportunities to: * Develop your leadership and coaching skills, with training and development programs designed to help you succeed in your role. * Collaborate with other departments, such as Operations and Marketing, to gain a deeper understanding of our business and industry. * Participate in ongoing training and development to stay up-to-date on industry trends and best practices. * Take on additional responsibilities and projects, with the opportunity to advance your career and take on new challenges. **Work Environment and Company Culture** At blithequark, we're committed to creating a supportive, inclusive work environment that fosters growth and development. As a remote employee, you will have the flexibility to work from the comfort of your own home, with minimal supervision. We offer a range of benefits and perks, including: * Competitive salary and benefits package. * Flexible work schedule, with the ability to work from home. * Ongoing training and development opportunities. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * $26/hour salary. * Flexible work schedule, with the ability to work from home. * Ongoing training and development opportunities. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. **How to Apply** If you're a motivated, customer-focused individual with a passion for leadership and problem-solving, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job