**Experienced Customer Service Support Specialist – Chat (Remote) at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for building strong relationships with customers? If so, we invite you to join arenaflex as an Experienced Customer Service Support Specialist – Chat (Remote). In this role, you will be the face of arenaflex, providing top-notch support to our customers through live chat sessions, phone calls, and email communications. **About arenaflex** arenaflex is a leading provider of innovative solutions in the tire industry. Our mission is to empower customers with the knowledge and confidence to make informed decisions about their tire needs. We believe in fostering a culture of excellence, where our employees are empowered to grow, learn, and thrive. As a remote team member, you will be part of a dynamic and supportive community that values collaboration, innovation, and customer satisfaction. **Key Responsibilities** As an Experienced Customer Service Support Specialist – Chat (Remote), you will be responsible for: * Responding to all inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close the sale. * Proactively making outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues. * Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to close the sale. * Listening and learning about our products to become a subject matter expert and voice for our brand. * Effectively managing change related to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information. * Consistently responding to client questions and comments with correct grammar and punctuation via chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** To succeed in this role, you will need: * Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required. * Experience with inbound and outbound product and service sales. * Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * High school diploma/GED required, associates/bachelors degree or equivalent experience preferred. * Must have experience in helping customers and providing customer service. * Must be adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums. * Demonstrates technical savvy and ability to learn and navigate computer systems. * Ability to quickly build and develop open, honest, and friendly rapport with customers to move through and solve customer challenges. * Bilingual – ability to fluently speak and write in Spanish is a bonus. * Prior experience in the tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Preferred Qualifications** * Prior experience in a similar role or industry. * Experience with CRM software and other customer service tools. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Strong communication and interpersonal skills. **Working Hours and Schedule Details** * Closed Thanksgiving Day and Christmas Day. * Holiday blackout period: November 24th through December 31st. * Support specialist schedules vary based upon business need. **Working Conditions and Physical Effort** * Ability to sit for long periods of time. * Talking through the computer for many meetings and one-to-one conversations. * Continuous viewing of a computer monitor and data entry. * Travel as necessary (<10%). **Job Type** * Full-time **Pay** * $19.50 per hour **Expected Hours** * 40 per week **Benefits** * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance * Work from home **Shift** * Day shift * Evening shift * Morning shift **Shift Availability** * Day Shift (Preferred) * Night Shift (Preferred) **Work Location** * Remote If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join arenaflex as an Experienced Customer Service Support Specialist – Chat (Remote) and be part of a dynamic team that is shaping the future of the tire industry. Apply now and take the first step towards a rewarding career with arenaflex! ```html How to Apply To apply for this exciting opportunity, please visit our website at arenaflex.com/careers and submit your application. We look forward to reviewing your qualifications and learning more about your experience and skills. ``` Apply for this job