**Experienced Customer Service Support Representative – Delivering Exceptional Patient and Physician Office Experiences**

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions and exceptional customer experiences. As a Customer Service Support Representative, you'll play a vital role in ensuring that our clients, including physician offices and patients, receive world-class support and service. If you're passionate about delivering outstanding customer experiences and motivated to work with a customer-centric team, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare company that's committed to improving patient outcomes and enhancing the healthcare experience. With a focus on innovation and customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional service. As a remote employee, you'll have the flexibility to work from anywhere while being part of a dynamic team that's dedicated to making a real difference in the lives of our clients. **Job Responsibilities** As a Customer Service Support Representative, you'll be responsible for: * Acting as a liaison between arenaflex, our customers, and patients to ensure that all needs are addressed accurately and efficiently * Resolving routine customer requests with products or services via inbound, outbound calls, or the Internet * Providing product education and information to customers in a courteous, friendly, and professional manner using protocol procedures * Inquiring, clarifying, and confirming customer requirements and understanding of the solution * Qualifying and establishing inbound new customers requesting arenaflex's products and services * Working in multiple databases to research complex issues and questions * Notifying clients of test results in a timely and accurate manner * Reviewing test forms for accuracy and reporting any discrepancies * Participating in activities designed to improve customer satisfaction and business performance * Performing administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance **Work Schedule and Location** * Work schedule: Monday-Friday, 8:00 am - 4:30 pm AZT, with additional days/hours as business needs require * Remote work is available, allowing you to work from anywhere while being part of a dynamic team **Job Requirements** * High School Diploma or GED equivalent required * Associate's or Bachelor's degree highly desired * Previous experience in a customer service role * Prior experience with YHL is preferred * Experience working in a contact center/call center environment is preferred * Prior healthcare industry experience, such as a physician's office or a hospital, is highly desirable * Knowledge of Microsoft Office suite is required * Experience with Salesforce.com and/or Laboratory Information Systems is preferred * Strong verbal and written communication skills and excellent ability to listen and respond * Must be courteous with a strong customer service orientation * Excellent multitasking abilities required * Strong flexibility and the ability to manage and adapt to changing priorities quickly * Bilingual in English and Spanish highly desirable **Benefits** * Competitive pay range: $15 - $25 per hour * Comprehensive benefits package, including: + Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP + Paid time off (PTO) or Flexible time off (FTO) + Company bonus where applicable * Opportunities for growth and development in a dynamic and innovative company **Why Join arenaflex?** * Be part of a customer-centric team that's dedicated to delivering exceptional experiences * Enjoy a flexible work schedule and remote work options * Develop your skills and knowledge in a dynamic and innovative company * Make a real difference in the lives of our clients and patients * Enjoy a comprehensive benefits package and competitive pay **How to Apply** If you're passionate about delivering exceptional customer experiences and motivated to work with a customer-centric team, we encourage you to apply for this exciting opportunity. Please submit your application by August 22nd, 2024, to be considered for this role. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and is committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We encourage all qualified candidates to apply. **Accessibility and Accommodations** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. **Privacy Statement** For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job