**Experienced Customer Service Supervisor – Leadership and Team Development**

At blithequark, we are committed to providing personalized attention for our associates, focusing on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make blithequark an employer of choice and "a great place to work!" As a key member of our team, the Experienced Customer Service Supervisor will play a vital role in leading and developing our customer service representatives, ensuring exceptional customer experiences, and driving business growth. **Position Overview** As a Customer Service Supervisor at blithequark, you will be responsible for supervising a team of customer service representatives, handling inbound and/or outbound customer service calls remotely or onsite. You will ensure that all policies and procedures are adhered to and call standards are met, handle and resolve escalated customer complaints and issues, and provide coaching and call support to associates. Your leadership skills, attention to detail, and ability to operate independently and collaboratively within a team will be essential in driving team performance and achieving business objectives. **Responsibilities** • **Team Leadership**: Monitor activities of associates as needed to ensure maximum efficiency of the team, ensuring that all policies and procedures are adhered to and call standards are met. • **Customer Service**: Handle and resolve escalated customer complaints and issues, providing exceptional customer experiences and ensuring customer satisfaction. • **Training and Development**: Provide coaching and call support to associates, evaluating staff performance and administering disciplinary actions consistent with company policy. • **Recruitment and Hiring**: Interview and hire customer service associates, ensuring that the right candidates are selected for the role. • **Travel**: May travel on business for meetings or events as needed, representing blithequark and promoting our brand. **Education and Experience Requirements** • **Associate’s Degree**: An Associate’s degree is required, with a minimum of 3+ years of customer service or related experience, or an equivalent combination of education and experience. • **Supervisory Experience**: 1-2 years of supervisory or management experience is required, with a proven track record of leading high-performing teams and driving business growth. **Knowledge, Skills, and Abilities** • **Customer Service**: Knowledge of customer service practices and processes, including call handling, complaint resolution, and customer retention. • **Leadership**: Supervisory management and leadership skills, including coaching, performance management, and team development. • **Organizational and Process Management**: Organizational and process management skills, including business process analysis, process improvement, and change management. • **Communication**: Written and verbal communication skills, including delivering presentations, reports, and feedback to associates and stakeholders. • **Analytical and Problem-Solving**: Attention to detail and analytical skills, with the ability to analyze complex problems and develop effective solutions. • **Computer Skills**: Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint), with experience in customer relationship management (CRM) software and other relevant tools. **Physical Demands & Working Conditions** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: • Sit, stand, and walk • Use hands and arms to handle, feel or reach • Speak and hear • Use close vision abilities Occasionally required to: • Lift or move up to 25 lbs • Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level: • Low to moderate Adverse Conditions: • Minimal Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our associates. As a Customer Service Supervisor, you will have opportunities to: • Develop leadership and management skills through training and development programs • Participate in business process improvement initiatives and contribute to the growth and success of the company • Collaborate with cross-functional teams to drive business objectives and achieve results • Receive regular feedback and coaching to support your career growth and development **Work Environment and Company Culture** At blithequark, we pride ourselves on our inclusive and diverse work environment, where associates are valued, respected, and empowered to succeed. Our company culture is built on the principles of: • **Collaboration**: We work together as a team to achieve business objectives and drive results. • **Innovation**: We encourage creativity, experimentation, and innovation to drive growth and success. • **Integrity**: We operate with integrity, honesty, and transparency in all our interactions and decisions. • **Accountability**: We take ownership of our actions and decisions, and are accountable for our results. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: • **Base Salary**: $41,237.00 - $68,728.00 per year, based on qualifications and experience • **Benefits**: Medical/Dental/Vision insurance, Company-matching 401(k), and other programs and perks • **Professional Development**: Opportunities for training, development, and career growth • **Recognition and Rewards**: Recognition and rewards for outstanding performance and contributions to the company **Diversity and Inclusion** At blithequark, we are committed to diversity and inclusion, and encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. **California Residents**: When you express interest in or apply for a job with blithequark, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. **Massachusetts Residents**: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Apply Now** If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply for this job