Experienced Customer Service Specialist – Remote/Hybrid Role for Dynamic and Growth-Oriented Professionals

Introduction to Grainger and Our Mission Grainger, a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom, is dedicated to serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Our purpose, "We Keep the World Working," is at the heart of everything we do. We achieve this by providing exceptional customer service, technical support, and inventory management solutions that save our customers time and money. As a company, we value diversity, equity, and inclusion, recognizing that everyone is an individual with unique perspectives and contributions to make. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Job Overview We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team in a remote/hybrid role. As a Customer Service Specialist, you will play a critical role in building customer relationships, resolving challenges, and providing exceptional service to our customers. This is an exciting opportunity to work with a dynamic and growth-oriented company that offers a competitive salary, comprehensive benefits, and opportunities for professional development and growth. Key Responsibilities Respond to a high volume of inbound phone calls from customers, providing timely and effective solutions to their queries and concerns. Build and maintain strong relationships with customers, sales team members, and other stakeholders to ensure a seamless customer experience. Utilize computer programs and systems to manage customer accounts, process orders, and resolve issues related to pricing, invoicing, and returns. Collaborate with the sales team to identify opportunities to upsell and cross-sell products, enhancing customer satisfaction and driving business growth. Work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously to meet customer needs and achieve business objectives. Essential Qualifications High school diploma or equivalent required. At least 1 year of customer service experience, preferably in a call center or retail environment. Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Proficiency in operating and navigating multiple PC-based programs, including Microsoft Office and customer relationship management (CRM) software. Stable internet connection with speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds. A secure and dedicated workspace at home, free from distractions and interruptions. Preferred Qualifications Previous experience working in a remote or hybrid environment, with a proven ability to work independently and manage time effectively. Knowledge of inventory management, technical support, or sales principles, with a desire to learn and grow in these areas. Experience with customer service software, such as CRM systems, chatbots, or helpdesk platforms. Certifications or training in customer service, sales, or a related field, such as a Certified Customer Service Representative (CCSR) or a Certified Sales Professional (CSP) designation. Skills and Competencies To succeed in this role, you will need to possess excellent communication, problem-solving, and time management skills. You should be able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Strong technical skills, including proficiency in Microsoft Office and CRM software, are also essential. Additionally, you should be able to demonstrate a customer-centric approach, with a focus on building strong relationships and providing exceptional service to our customers. Career Growth Opportunities and Learning Benefits At Grainger, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have access to a range of training and development programs, including our 8-week onsite training academy, which will provide you with the knowledge and tools you need to succeed in your role. You will also have opportunities to participate in mentorship programs, attend industry conferences, and pursue certifications or further education in your field. With a strong focus on internal mobility, we encourage our employees to explore different roles and career paths within the company, providing opportunities for advancement and growth. Work Environment and Company Culture Our company culture is built on a foundation of respect, inclusivity, and teamwork. We value diversity and promote a culture of belonging, where everyone feels welcome and valued. As a remote/hybrid employee, you will be part of a dynamic and flexible work environment, with opportunities to work from home and collaborate with colleagues in person. Our office is located at 827 Fisher Drive, Waterloo, IA 50701, and you will be required to attend onsite training and meetings as needed. Compensation, Perks, and Benefits We offer a competitive salary, starting at $15.80 per hour, with three automatic raises in 12 months, bringing your pay to $17.00 per hour. Our comprehensive benefits package includes medical, dental, vision, and life insurance coverage, as well as virtual access to board-certified doctors for urgent care and prescription refill needs. You will also have access to paid time off (PTO), company holidays, and a 401(k) Retirement Savings Plan with a 6% company contribution. Additionally, you will be eligible to participate in a bidding process for alternate work shifts and earn additional flexibility to work from home up to 5 days a week. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist at Grainger, you will be part of a dynamic and growth-oriented team, with opportunities for professional development, career growth, and a competitive compensation package. Don't miss out on this chance to make a significant impact and take the first step towards a rewarding new role. Apply now and join our team of dedicated professionals who are committed to keeping the world working. Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job