Experienced Customer Service Sales Representative – Insurance Industry Professional for Gunnison County Community

Introduction to Layne Insurance Agency Layne Insurance Agency is a dynamic and growing insurance office dedicated to providing superior customer service to the Gunnison County communities. We are passionate about making a difference in people's lives and offering a work environment that fosters growth, learning, and success. As a leader in the insurance industry, we are committed to building strong relationships with our clients and supporting our team members as they develop their skills and advance in their careers. Job Overview We are seeking a highly motivated and service-driven Customer Service Sales Representative to join our team. As a key member of our agency, you will play a vital role in building and developing client relationships, promoting our superior customer service, and contributing to the growth of our office. This is an exceptional opportunity for a self-driven individual to make a meaningful impact in the lives of our clients and advance their career in the insurance industry. Key Responsibilities Answer phones and respond to voicemails in a timely and professional manner Work renewal and policy alerts within agency systems to ensure seamless customer service Assist current customers with payments, policy changes, and other inquiries to provide exceptional support Set up customer appointments for licensed agents to perform policy reviews and identify cross-sell and up-sell opportunities Treat each customer contact as a chance to build relationships, provide value, and drive sales growth Collaborate with the team to achieve sales goals, share best practices, and contribute to a positive and productive work environment Requirements and Qualifications To succeed in this role, you will need to possess a genuine willingness to learn, be intuitive and resourceful, and be coachable. You should have an upbeat, positive, and enthusiastic attitude, with a strong desire to provide exceptional customer service and drive sales growth. Additional requirements include: Proficiency in multi-tasking, follow-thru, and follow-up to ensure timely and effective customer service Ability to work well independently and as part of a team to achieve common goals Excellent communication skills, with the ability to articulate complex ideas and provide clear solutions Bilingual Spanish is preferred, but not required Must pass pre-employment background check to ensure the highest level of integrity and professionalism Essential Skills and Competencies To excel in this role, you will need to demonstrate the following skills and competencies: Strong customer service skills, with a focus on building relationships and providing value Ability to work in a fast-paced environment, with a sense of urgency and a focus on results Excellent communication and interpersonal skills, with the ability to articulate complex ideas and provide clear solutions Proficiency in using agency systems and technology to manage customer interactions and drive sales growth Ability to work independently and as part of a team, with a strong focus on collaboration and mutual support Career Growth Opportunities and Learning Benefits Hands-on training and coaching to help you develop your skills and advance your career Career growth opportunities, with a focus on promoting from within and supporting the advancement of our team members Evenings off, with a regular Monday to Friday schedule to support work-life balance A dynamic and supportive work environment, with a focus on collaboration, mutual respect, and open communication Work Environment and Company Culture A collaborative and dynamic work environment, with a focus on teamwork and open communication A supportive and inclusive company culture, with a focus on diversity, equity, and inclusion Opportunities for professional growth and development, with a focus on promoting from within and supporting the advancement of our team members A competitive salary and benefits package, with a focus on recognizing and rewarding outstanding performance Compensation, Perks, and Benefits We offer a competitive salary range of $18.00 - $20.00 per hour, with opportunities for bonus incentives and career advancement. Additional benefits include: Hands-on training and coaching to help you develop your skills and advance your career Career growth opportunities, with a focus on promoting from within and supporting the advancement of our team members Evenings off, with a regular Monday to Friday schedule to support work-life balance A dynamic and supportive work environment, with a focus on collaboration, mutual respect, and open communication Conclusion If you are a motivated and service-driven individual with a passion for providing exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity. As a Customer Service Sales Representative at Layne Insurance Agency, you will have the chance to make a meaningful impact in the lives of our clients, advance your career in the insurance industry, and be part of a dynamic and supportive team. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and take the first step towards a rewarding and challenging career in the insurance industry. How to Apply To apply for this exciting opportunity, please submit your application, including your resume and a cover letter outlining your experience, skills, and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Layne Insurance Agency is an equal opportunities employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job