Experienced Customer Service Representatives for AirBNB - Remote Work Opportunity with Competitive Pay and Benefits

Introduction to Arsenault and Our Mission Arsenault is a pioneering digital transformation company that has been at the forefront of rethinking and rebuilding processes for the digital age. By combining the speed and insight of design thinking with the scale and accuracy of data analytics, we have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years. As a leader in our field, we are committed to delivering exceptional service and solutions to our customers, and we are now seeking experienced Customer Service Representatives to join our team. Job Overview As a Customer Service Representative for AirBNB, you will play a critical role in delivering exceptional service and solutions to customers through inbound calls in a high-energy environment. You will have the opportunity to work with leading technologies and systems, and you will be supported by a dedicated team of leaders and peers. If you excel at handling customer inquiries of varying types, are an active listener, and can leverage probing question skills to resolve issues, then this could be the perfect role for you. Key Responsibilities Handle customer inquiries and resolve issues in a professional and courteous manner Utilize active listening and probing question skills to understand customer needs and provide effective solutions Manage and overcome objections for subscribers' cancellation and suspend requests to assist in reducing churn Meet sales targets and contribute to the growth and success of the company Collaborate with team members to share knowledge and best practices, and to achieve common goals Utilize Microsoft Office tools and other software applications to manage customer interactions and resolve issues Qualifications and Requirements To be successful in this role, you will need to possess excellent verbal and written communication skills, strong multitasking abilities, and a driven approach to solving problems and meeting goals. You should be familiar with Microsoft Office tools and have experience in customer service and sales. A high school diploma or equivalent is required, and you should be comfortable working in a fast-paced environment with a high volume of customer interactions. Essential Qualifications Excellent verbal and written communication skills Strong multitasking abilities Driven approach to solving problems and meeting goals Familiarity with Microsoft Office tools Experience in customer service and sales High school diploma or equivalent Preferred Qualifications Previous experience working in a remote or home-based environment Experience working with customer relationship management (CRM) software Knowledge of AirBNB's products and services Second language skills (optional) Requirements to Work from Home To work from home, you will need to have a quiet and distraction-free, secure place to work, with excellent Internet connectivity. This includes: Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better) In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications What We Offer In return for your hard work and dedication, we offer a competitive pay rate of $15.00 - $20.00 per hour, as well as a range of benefits and incentives, including: Medical, dental, and vision benefits Paid training and PTO Advancement opportunities (80% of our frontline leaders have been promoted from within) Additional pay incentives, as well as monthly rewards and recognition programs Employee discounts EAP and health and wellness programs, including a personal trainer dedicated to Arsenault Career Growth Opportunities and Learning Benefits At Arsenault, we are committed to the growth and development of our employees. We offer a range of training and development programs, as well as opportunities for advancement and career progression. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, and to progress to more senior roles within the company. Work Environment and Company Culture Our company culture is built on a foundation of respect, integrity, and teamwork. We believe in creating a positive and supportive work environment, where our employees can thrive and grow. As a remote worker, you will be part of a virtual team, and you will have the opportunity to connect with your colleagues and leaders through regular video meetings and online collaboration tools. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and solutions, then we want to hear from you. As a Customer Service Representative for AirBNB, you will have the opportunity to work with a leading company, and to develop your skills and knowledge in a fast-paced and dynamic environment. Apply now to join our team and take the first step towards a rewarding and challenging career. Apply for this job