**Experienced Customer Service Representative – Work from Home – USA**

Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you at blithequark, a leading online travel agency that's revolutionizing the way people travel. As a Customer Service Representative at blithequark, you'll be the face of our brand, communicating with customers via telephone and assisting with hotel, rental car, and flight reservations. You'll be working from the comfort of your own home, with flexible scheduling that allows you to balance your work and personal life. **About blithequark** blithequark is a dynamic and innovative company that's changing the way people travel. We're committed to providing exceptional customer service and creating unforgettable experiences for our customers. With a strong focus on technology and innovation, we're always looking for talented individuals who share our passion for delivering outstanding results. **Key Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for: * Answering incoming calls from customers and providing exceptional customer service * Reviewing customer history as necessary to resolve issues and provide personalized support * Following policy and procedure guidelines to ensure consistency and accuracy * Helping customers change travel plans, confirm or obtain their itinerary, request refunds, or report travel issues * Processing refunds and resolving customer complaints in a timely and professional manner * Placing outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary to resolve issues or provide additional support * Documenting information and outcomes as necessary to ensure accurate records and compliance with company policies **Essential Qualifications** To be successful as a Customer Service Representative at blithequark, you'll need: * Prior customer service experience, preferably in the travel industry or a related field * Strong geographical knowledge and the ability to navigate complex travel routes and itineraries * Excellent customer service skills, including strong communication, listening, and problem-solving abilities * Ability to work independently and proactively in a fast-paced, high-growth environment * Strong typing skills and proficiency in using the internet and navigating multiple applications * Self-directed and able to organize, prioritize, anticipate situations, act, and see issues through to completion * Ability to work effectively in a team environment and provide support to colleagues as needed **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working in the travel industry or personal experience using travel products * Strong attention to detail and ability to multitask in a fast-paced environment * Ability to work in a dynamic and ever-changing environment, with a focus on continuous improvement and innovation * Strong problem-solving and decision-making skills, with the ability to think critically and outside the box * Demonstrated ability to work effectively in a remote environment, with minimal supervision and guidance **Technical Requirements** To ensure success as a Customer Service Representative at blithequark, you'll need to meet the following technical requirements: * Computer and equipment meeting the following specifications: + Internet: High-speed, hardwired internet (no Wi-Fi or satellite) + Operating System: Windows 10 + Processor: Intel Core i5, 1.5 GHz and above + Memory: 8GB of RAM + Hard Drive: 256GB + Browser: Internet Explorer 11 and latest version of Google Chrome + Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels + Sound: Sound card (standard on most computers) + Virus Protection: Up-to-date anti-virus software + Headset: USB noise-canceling headset **Work Environment and Culture** As a Customer Service Representative at blithequark, you'll be working in a remote environment, with flexible scheduling and the ability to balance your work and personal life. Our company culture is built on a foundation of innovation, collaboration, and continuous improvement, with a focus on delivering exceptional customer service and creating unforgettable experiences for our customers. **Compensation and Benefits** As a valued member of our team, you'll enjoy a competitive compensation package, including: * Competitive hourly rate * Flexible scheduling and the ability to balance your work and personal life * Opportunities for career growth and professional development * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Access to cutting-edge technology and tools, with ongoing training and support to ensure your success **How to Apply** If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity at blithequark. Please visit our website at [insert link] to learn more about our company and submit your application. **Note** blithequark contracts with people in 34 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, and WA. We do not currently contract with anyone outside of the US. Apply for this job