Experienced Customer Service Representative – Work from Home Opportunity with Competitive Hourly Rate and Professional Growth

Introduction to arenaflex At arenaflex, we pride ourselves on being "Eager to assist" and provide top-tier service to our clients, stores, and partners. Our contact center is a measurements-driven hub dedicated to driving results, where our partners thrive in a high-volume environment that handles over 10 million contacts each year. As a leader in our industry, we invest in the growth and development of our partners, focusing on exceeding client expectations, building relationships, career progression, and providing individual and team recognition. Job Overview We are seeking professional, client-driven individuals who are experienced in providing top-tier client care to join our team as a Resolution Coordinator, Contact Center Operations. As a key member of our contact center, you will take a high volume of incoming calls, chats, and emails from clients, stores, and partners, navigating multiple systems to support responding to questions and resolving issues. Our ideal candidate is someone who can convey professionally in a conversational manner while utilizing all suitable resources to ensure customer satisfaction. Key Responsibilities Respond to a high volume of incoming calls, chats, and emails from clients, stores, and partners in a timely and professional manner Navigate multiple systems to support responding to questions and resolving issues Convey complex information in a clear and concise manner, both verbally and in writing Utilize all suitable resources to ensure customer satisfaction, including troubleshooting and resolving issues Collaborate with internal teams to resolve customer complaints and concerns Meet or exceed performance metrics, including quality, productivity, and customer satisfaction targets Essential Qualifications Bachelor's degree or equivalent experience Ability to type at least 25 WPM Proficiency with Microsoft Office programs (Outlook, Word) High school diploma or GED Successful completion of obligatory training Customer service experience Preferred Qualifications Previous experience in a contact center or customer-facing role Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and ability to multitask Skill and Competencies To be successful in this role, you will need to possess strong communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner. You will also need to be proficient in using technology, including Microsoft Office programs and other software applications. Additionally, you will need to be able to work in a fast-paced, dynamic environment, with the ability to multitask and prioritize tasks effectively. Technical Skills Proficiency with Microsoft Office programs (Outlook, Word) Ability to learn and navigate new software applications Strong technical skills, with the ability to troubleshoot and resolve technical issues Career Growth and Development At arenaflex, we are committed to the growth and development of our partners. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. Our goal is to help our partners build successful and fulfilling careers, while also providing excellent service to our clients and customers. Learning and Development Opportunities On-the-job training and mentorship programs Career advancement opportunities Professional development workshops and seminars Access to online training and development resources Work Environment and Culture At arenaflex, we pride ourselves on our positive and supportive work environment. Our contact center is a dynamic and fast-paced hub, where our partners thrive and grow. We offer a range of perks and benefits, including competitive hourly rates, flexible scheduling, and opportunities for career advancement. Company Culture Positive and supportive work environment Dynamic and fast-paced contact center Opportunities for career advancement and professional growth Competitive hourly rates and flexible scheduling Compensation and Benefits We offer a competitive hourly rate of $24 per hour, as well as a range of perks and benefits, including flexible scheduling, opportunities for career advancement, and access to online training and development resources. Our goal is to provide our partners with a comprehensive compensation and benefits package that recognizes their hard work and dedication. Benefits and Perks Competitive hourly rate of $24 per hour Flexible scheduling and work-from-home opportunities Opportunities for career advancement and professional growth Access to online training and development resources Positive and supportive work environment Conclusion If you are a professional, client-driven individual who is passionate about providing top-tier client care, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Resolution Coordinator, Contact Center Operations, you will have the opportunity to work in a dynamic and fast-paced environment, with a range of perks and benefits, including competitive hourly rates, flexible scheduling, and opportunities for career advancement. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today! Apply for this job