**Experienced Customer Service Representative – Work From Home Opportunity with blithequark**
Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading healthcare company dedicated to revolutionizing the way people experience healthcare. As an Experienced Customer Service Representative, you will play a vital role in helping our millions of plan members navigate their pharmacy benefit plans, providing personalized support and guidance every step of the way. **About blithequark** At blithequark, we're committed to putting our heart into everything we do. Our purpose is to bring our heart to every moment of your health, delivering enhanced human-centric healthcare for a rapidly changing world. With a strong focus on innovation, convenience, and affordability, we're transforming the way people experience healthcare. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, providing personalized support and guidance every step of the way. You will take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions, helping our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their healthcare experience. **Responsibilities** * Assist members with their pharmacy benefit plans, providing personalized support and guidance every step of the way * Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions * Help members better understand their coverage and options, providing solutions to simplify their healthcare experience * Develop strong relationships with members, building trust and confidence in our services * Collaborate with colleagues to resolve complex issues and provide exceptional customer service * Stay up-to-date on product knowledge and regulatory requirements, ensuring compliance with HIPAA and governmental regulations * Participate in ongoing training and development programs to enhance skills and knowledge **Requirements** * 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications * High School Diploma or equivalent * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence **Preferred Qualifications** * Associates degree or equivalent experience * Ability to work in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Experience working in a call center or customer service environment * Familiarity with healthcare industry and pharmacy benefit plans **Work Environment and Culture** * Work from home flexibility, with approved internet speed requirements and secure workspace free from distractions * Comprehensive training program, including on-site training and self-paced modules * Collaborative and supportive team environment, with opportunities for growth and development * Flexible scheduling options, with days off and hours varying to support business needs * Opportunities for advancement, with career mapping guide to support professional growth **Compensation and Benefits** * Competitive hourly rate, with pay range of $17.00 - $27.90 * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * CVS store discount and discount programs with participating partners * Free development courses and education assistance **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online through our website 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and knowledge Don't miss this opportunity to join a dynamic and innovative company that's revolutionizing the way people experience healthcare. Apply today and take the first step towards a rewarding career with blithequark! Apply for this job