**Experienced Customer Service Representative - Work From Home Opportunity with arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. We're seeking highly skilled and compassionate Customer Service Representatives to join our team in a work-from-home contract assignment for a large insurance company. As a key member of our team, you'll have the rewarding opportunity to help our clients plan participants navigate the enrollment process and make updates to their health care and/or pension plans. **About arenaflex** arenaflex is a leading provider of Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our mission is to empower our clients to drive change and take advantage of new opportunities. We're proud to be an Allegis Group company and an equal opportunity employer, committed to diversity and inclusion. **Job Details** * **Pay:** $18/hour (with a pay increase for bilingual candidates who speak French or Spanish) * **Contract:** Up to 6 months (with the possibility of extension or permanent role for top performers) * **Schedule:** Monday to Friday, 7am-7pm (with extended hours during busy season) * **Location:** Must live within 1 hour of Bloomington, MN (with the option to work from home after initial training) **The Role** As a Benefit Customer Service Representative, you'll have the opportunity to: * Build rapport and respond to plan participants in a compassionate manner * Customize your customer service approach to meet all types of communication styles and personalities * Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws * Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines * Maintain and document complete and accurate call and case notes * Regularly participate in team meetings and training * Perform other duties as assigned **Key Responsibilities** * Quickly build rapport and respond to plan participants in a compassionate manner * Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls * Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements * Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information * Maintain and document complete and accurate call and case notes in a professional manner * Regularly participate in team meetings and training * Perform other duties as assigned **Essential Qualifications** * 6 months to 1 year of call center experience * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications **Preferred Qualifications** * Bilingual in French or Spanish * Experience working in a customer service role in the insurance industry * Knowledge of HIPAA and Data Privacy laws * Certification in customer service or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications * Ability to adapt to changing priorities and deadlines * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** * Opportunity to work with a leading provider of Full-Stack Technology Services, Talent Services, and real-world application * Possibility of extension or permanent role for top performers * Opportunities for professional growth and development * Access to training and development programs * Collaborative and dynamic work environment **Work Environment and Company Culture** * Work-from-home opportunity with flexible scheduling * Collaborative and dynamic work environment * Opportunities for professional growth and development * Access to training and development programs * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** * $18/hour pay rate (with a pay increase for bilingual candidates) * Opportunities for extension or permanent role for top performers * Flexible scheduling and work-from-home opportunity * Access to training and development programs * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply for this job