**Experienced Customer Service Representative – Work from Home Opportunity in North Carolina**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's Caremark Member Operations division as a Customer Service Representative. This is a unique opportunity to bring your heart to work, work from home, and make a meaningful impact on the lives of millions of plan members. **About blithequark** At blithequark, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver. That's why we've developed our Heart At Work Behaviors, which empower our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. **About the Role** As a Customer Service Representative, you'll be the face of blithequark, assisting members with their pharmacy benefit plans. You'll take inbound calls, answer questions, and provide solutions to help simplify their healthcare experience. You'll have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. Our comprehensive training program will equip you with the skills and knowledge needed to excel in this role. **Key Responsibilities** - Assist members with their pharmacy benefit plans, answering questions and providing solutions to help simplify their healthcare experience - Take inbound calls and respond to member inquiries in a timely and professional manner - Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients - Collaborate with colleagues to resolve complex issues and provide exceptional customer service - Participate in ongoing training and development to stay up-to-date on industry trends and best practices - Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction **Essential Qualifications** - 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience - Computer proficiency in Windows-based applications - High School Diploma or equivalent experience **Preferred Qualifications** - Associates degree or equivalent experience - Ability to problem solve in a positive, productive manner - Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life - Reliability and compliance with scheduling standards - Ability to exhibit patience and empathy and express assurance and confidence - Strong customer service skills, including courteous telephone etiquette and professionalism - Strong oral, interpersonal, and communication skills - At least 6 months of healthcare experience **Work from Home Opportunity** We offer a flexible work-from-home opportunity for those who meet the criteria. To be eligible, you must: - Maintain your own internet with approved speed requirements - Have a secure workspace free from distractions - Successfully complete the training program - Adhere to HIPAA and governmental compliance requirements **Benefits and Perks** - Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs - Tuition reimbursement and education assistance - Free development courses and a CVS store discount - Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year - Number of paid holidays, sick time, and other time off provided consistent with relevant state law and Company policies **Compensation** - Pay rates start at $17.50 per hour - The typical pay range for this role is $17.00 - $25.65 per hour **Career Growth Opportunities** - Opportunities for advancement from a REP I to a REP II and III - Career Mapping guide to help you progress in your career - Opportunities to grow in and outside of our business unit **How to Apply** - Apply online through our website - Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position **Join Our Team** If you're a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career in customer service. Why Work at blithequark? - We're a Fortune 4 company with a commitment to delivering enhanced human-centric healthcare - We offer a comprehensive benefits package and a wide range of perks and discounts - We're dedicated to career growth and development, with opportunities for advancement and professional growth - We're a dynamic and innovative company with a passion for making a difference in the lives of our customers Our Culture - We're a company that puts our heart into caring for our colleagues and our communities - We're committed to diversity, equity, and inclusion, and strive to create a workplace that's inclusive and welcoming to all - We're passionate about making a difference in the lives of our customers, and are dedicated to delivering exceptional service and support Join Our Team Today! If you're a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career in customer service. Apply for this job