Experienced Customer Service Representative – Work from Home Opportunity in Indianapolis, IN, Delivering Personalized Support and Exceptional Care to Diverse Customer Base

Welcome to blithequark At blithequark, we understand that every interaction with our customers is an opportunity to make a positive impact on their lives. We are a company that values innovation, collaboration, and growth, and we are committed to providing exceptional care and personalized attention to our passengers. Our mission is to remove community barriers and transform the industry, and we are looking for talented and driven individuals to join our team. About the Role We are seeking an experienced Customer Service Representative to join our team in Indianapolis, IN. As a Customer Service Representative at blithequark, you will be the frontline representative and image of our company, handling a variety of tasks and providing top-quality customer service experience to a diverse customer population. Your primary responsibility will be to handle inbound calls from members, clients, and facilities, verifying eligibility and coordinating non-emergent transportation and/or paratransit services. Key Responsibilities Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services, utilizing transportation management systems to meet contract service levels Provide top-quality customer service experience to a diverse customer population, responding to all inquiries in a timely and professional manner Schedule trips in the most cost-effective manner, meeting job-specific key performance indicators and goals Recognize, handle, and refer to situations of an emergent nature, responding to and documenting customer complaints Provide support on special projects as needed, demonstrating effective problem-solving skills and maintaining a positive and professional attitude Requirements To be successful in this role, you will need to have: Must reside in the State of Indiana Must be 18 years of age or older High School Diploma or GED 1 year of Call Center experience 6 months Customer Service experience High-speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps) A quiet space within the home free of distractions to take in-coming calls Preferred Qualifications While not required, the following qualifications are preferred: Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and blithequark’s Transportation Provider Network Ability to adhere to all established blithequark and Employee Handbook guidelines Knowledge of Microsoft Outlook, Word, and Excel Strong and effective communication skills Ability to maintain a high level of confidentiality Ability to multi-task accurately Demonstrate effective problem-solving skills Maintain a positive and professional attitude What We Offer At blithequark, we offer a competitive salary and a comprehensive benefits package, including: Pay on Demand Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement blithequark Perks Discount Program Leadership Mentoring Opportunities Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer opportunities for professional development, training, and advancement, and we encourage our employees to take ownership of their careers. Our goal is to create a work environment that is supportive, inclusive, and empowering, where our employees can thrive and reach their full potential. Company Culture At blithequark, we value innovation, collaboration, and growth. We believe in creating a work environment that is supportive, inclusive, and empowering, where our employees can thrive and reach their full potential. We are committed to removing community barriers and transforming the industry, and we are looking for talented and driven individuals to join our team. How to Apply If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply to join our team at blithequark. We offer a competitive salary and a comprehensive benefits package, and we are committed to the growth and development of our employees. Apply now to take the first step in your career with blithequark. Equal Opportunity Employer blithequark is an equal opportunity employer. We consider qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact blithequark’s People & Culture. Apply for this job