**Experienced Customer Service Representative - Work From Home Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly skilled and motivated Customer Service Representative to join our team in a work-from-home capacity. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, navigating complex issues with ease, and exceeding customer expectations. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and communities to take control of their health and well-being. We achieve this by delivering exceptional customer service, fostering meaningful relationships, and providing access to cutting-edge technology and resources. As a valued member of our team, you will be part of a dynamic and supportive environment that encourages growth, learning, and collaboration. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Responding to inbound calls from clients regarding benefit eligibility questions and prescription status inquiries * Guiding and educating customers on their prescription benefits, plan usage, formulary, fees, and order status * Listening attentively to customer concerns and documenting required information in computer systems * Resolving issues and corresponding with customers, pharmacies, and physicians regarding prescription purchases and reorders * Making outgoing calls to clients regarding prescription orders and remittance concerns * Navigating multiple databases to resolve facility concerns related to participant prescription and/or pharmacy benefits * Providing clear and compassionate communication to customers, while maintaining a high level of professionalism and empathy **What We Offer** As a Customer Service Representative at blithequark, you will enjoy a range of benefits, including: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic and supportive work environment * Flexible scheduling to accommodate your needs * The chance to make a real difference in the lives of our customers * Recognition and rewards for outstanding performance **Meeting Methods** Our interview process has been designed to make it easy and convenient for you to showcase your skills and experience. Your electronic, saved interview will consist of 5 questions and will take less than 30 minutes to complete. Simply be clear, concise, and confident, and we'll take care of the rest! **Required Certifications** To be considered for this role, you must possess: * A High School Diploma or equivalent * 1+ years of customer service experience, including phone-based interactions * Proficiency in computer and Windows PC applications, including the ability to navigate and learn new and complex computer functions * Basic knowledge of Microsoft Office Word (ability to open and navigate a document) and Microsoft Excel (ability to open and navigate a spreadsheet) * Ability to work any of our 8-hour shift schedules during our standard business hours of Sunday-Sunday, 5:00 am-11:00 pm local time in Pacific or Mountain Standard Time, depending on your location **Preferred Certifications** While not required, we encourage applicants with: * Contact Center experience * Customer service experience * Expertise in Adult Learning in a digital environment * Experience working with digital systems and platforms, including internet, chat, email, and more * Healthcare/Insurance experience, including knowledge of clinical terminology, medical plan records, or benefit program design * Community service, personality wellness, disease prevention, health promotion, and behavior change experience (working with vulnerable populations) **Telecommuting Requirements** To ensure a smooth and secure work-from-home experience, you must: * Have a dedicated workspace established that is separate from other living areas and provides information privacy * Be able to keep all company confidential documents secure (if applicable) * Have a site that can receive a UnitedHealth Team-approved fast internet connection or leverage an existing high-speed internet service * Be able to connect directly to the internet via a hardwired connection (either directly to the modem or router) **How to Apply** If you're ready to take your customer service skills to the next level and join a dynamic team that's making a real difference in the lives of our customers, apply now! Click the link below to register your interest and take the first step towards a rewarding career at blithequark. Apply Job! Apply for this job