**Experienced Customer Service Representative – Work from Home Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home. As a key member of our team, you will play a vital role in providing top-notch support to our customers, leveraging your expertise to resolve issues, and exceeding their expectations. **About blithequark** At blithequark, we're redefining the way companies interact with their customers in the digital age. With over 35 years of experience in digital transformation, we've helped numerous global organizations across various industries, including financial services and healthcare, achieve greater agility through transformed and automated customer experiences. Our commitment to innovation, customer-centricity, and employee satisfaction has earned us a reputation as a leader in our field. As a Customer Service Representative at blithequark, you'll be part of a dynamic team that's shaping the future of customer experience. **Key Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for: * Handling inbound calls from customers, providing exceptional service, and resolving issues in a timely and professional manner * Utilizing leading technologies and systems to deliver solutions that meet customer needs * Collaborating with a dedicated team of leaders and peers to support your growth and development * Managing and overcoming objections for subscribers' cancellation and suspend requests to assist in reducing churn * Meeting sales targets and driving revenue growth through effective upselling and cross-selling strategies * Providing enthusiastic and personalized support to customers, leveraging probing question skills to understand their needs and preferences **What We Offer** At blithequark, we're committed to providing a comprehensive benefits package that supports your well-being, career growth, and work-life balance. As a Customer Service Representative, you can expect: * Competitive pay rate: $15.00 - $20.00/hr * An 8-hour per day shift, 5 days per week (anywhere from 6am-12am PST) * All technical equipment needed to be successful to work remotely * Medical, dental, and vision benefits * Paid training & PTO * Advancement opportunities: 80% of our frontline leaders have been promoted from within * Additional pay incentives as well as monthly rewards & recognition programs * Employee Discounts * EAP & Health and Wellness programs, including a personal trainer dedicated to your success **Qualifications** To succeed as a Customer Service Representative at blithequark, you'll need: * Excellent verbal and written communication skills, strong multitasking abilities * A driven and problem-solving mindset, with a focus on meeting goals and exceeding expectations * Familiarity with Microsoft Office tools * Experience in customer service and sales * High school diploma or equivalent **Requirements to Work from Home** To ensure a seamless and secure work-from-home experience, you'll need: * A quiet and distraction-free, secure place to work * Excellent Internet connectivity: + Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates + Wireless and/or satellite Internet Service Providers are not compatible with our systems * A Smartphone (iOS or Android), 4 years old or newer, in which you'll be able and willing to download our app that will be leveraged for company communications **Why Join blithequark?** At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll have the opportunity to: * Develop your skills and expertise in a dynamic and fast-paced environment * Collaborate with a talented team of professionals who share your passion for customer service * Enjoy a comprehensive benefits package that supports your well-being and career growth * Take advantage of advancement opportunities and career growth within the company * Make a meaningful impact on our customers' lives and contribute to the success of our organization **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity at blithequark. Please visit our website to learn more about our company culture and values, and to submit your application. We look forward to welcoming you to our team! Apply for this job