**Experienced Customer Service Representative – Work from Home Opportunity at blithequark**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home in North Carolina. As a key member of our team, you will play a vital role in supporting our customers, driving sales, and exceeding their expectations. **About blithequark** blithequark is a leading provider of innovative solutions in the industry, dedicated to delivering exceptional products and services to our customers. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a blithequark team member, you will be part of a dynamic and supportive environment that fosters collaboration, creativity, and continuous learning. **Job Summary** As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, processing orders, and meeting their needs in a timely and efficient manner. You will work closely with our customers, responding to their inquiries, resolving issues, and upselling/cross-selling our products. Your primary goal will be to establish long-term relationships with our customers, driving loyalty and retention. **Essential Functions** * Provide exceptional customer service via phone, email, and chat, responding to customer inquiries and resolving issues in a timely and professional manner. * Process orders, credits, and specialty item actions via our custom order entry system. * Follow all applicable standard work procedures and 5S guidelines to ensure a clean, organized, and efficient work environment. * Place orders via fax or internet, utilizing our custom order entry system. * Process credits and specialty item actions for technical orders. * Process special pricing requests and communicate with the pricing team as needed. * Develop a comprehensive understanding of our product lines, including: + Doors + Drawer fronts + Glass doors + French lites + Drawer boxes + Moldings and accessory items + Finishing all types + Ready To Assemble (RTA) cabinet line + Basic specialty items * Learn and utilize our system requirements, including: + Custom order entry + CRM + Email + Shipping + Anytime **Knowledge, Skill, and Experience** * High school diploma or equivalent required; college graduate preferred. * 2+ years of experience in customer service/sales or a related field. * Computer literate with a good understanding of Microsoft Office, including Word, Excel, and PowerPoint. * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. * Strong problem-solving skills, with the ability to think critically and resolve issues efficiently. * Ability to learn and adapt to new systems, processes, and products. **Work Environment and Culture** As a work-from-home Customer Service Representative, you will enjoy the flexibility and autonomy of working from the comfort of your own home. Our team is dedicated to creating a supportive and inclusive environment, where every employee feels valued and empowered to succeed. We offer a range of benefits, including: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work arrangements, including work-from-home options * Recognition and rewards for outstanding performance **Compensation and Benefits** We offer a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job