**Experienced Customer Service Representative – Work From Home Opportunities with blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusivity, and innovation? Look no further than blithequark, where we're passionate about delivering exceptional customer experiences and making a positive impact on the world. As a Customer Service Representative at blithequark, you'll be at the forefront of our customer-centric approach, working from the comfort of your own home to provide top-notch support to our valued customers. With a strong focus on empathy, problem-solving, and communication, you'll be empowered to make a real difference in people's lives. **Why You'll Love This Role** As a Customer Service Representative at blithequark, you'll enjoy: * Collaborating with customers in a polite, professional, and friendly manner * Working in a fast-paced, dynamic environment that's always evolving * Developing your skills and expertise through ongoing training and development programs * Being part of a diverse and inclusive team that values creativity, innovation, and collaboration * Enjoying a comprehensive benefits package, including medical, dental, vision, and 401(k) plans * Having access to virtual wellness programs, flexible spending accounts, and other perks that support your overall well-being **Key Responsibilities** As a Customer Service Representative at blithequark, your primary responsibilities will include: * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing updates * Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation * Coordinating refueling and re-boarding * Performing traveler loading, including ticket lift or ticket lift/confirmation * Working door scanners and related duties, including pre-boarding, observing/checking carry-on items, and managing line models * Working jetways/spans for boarding and deplaning travelers * Making boarding and flight door announcements * Conveying domestic/global flight records * Performing traveler service flight close-out systems * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining the schedule of flight loading process * Performing customer service hands-on training * Processing and completing visa-related exchanges at stands in the ticket counter area and activation stations * Helping travelers with self-service kiosk registration and booth items handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international reports at booths in the ticket counter area and activation stations * Accepting and activating travelers' self-labeled bags at activation stations * Helping clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Having standard and predictable attendance on location, including fulfilling any required overtime needs * Answering and assisting during security and crisis situations * Providing connecting travelers with gate information * Delivering quality customer service in a professional manner and according to blithequark's standards **What You'll Need for Success** To excel as a Customer Service Representative at blithequark, you'll need: * A bachelor's degree or equivalent experience * Bilingual language skills in certain areas * A valid driver's license as required by local authorities * The ability to pass FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * The ability to obtain proper airport power or US Customs security identification, if relevant * Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements * The ability to work in the U.S. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Instruction and earlier professional training * Working knowledge of Sabre or other Traveler Service Systems * Past face-to-face customer service experience * Working in a high-speed environment **What You'll Get** As a valued member of the blithequark team, you'll enjoy: * Medical, dental, vision, and 401(k) plans * Virtual wellness programs * Flexible spending accounts * Pet insurance * Discounts on hotels, vehicles, travel, and more * Opportunities for career growth and development * A comprehensive benefits package that supports your overall well-being **Join the blithequark Family** At blithequark, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves to feel valued, respected, and empowered to succeed. If you're ready to join a dynamic team that's making a positive impact on the world, apply now to become a Customer Service Representative at blithequark. Apply Now! Apply for this job