**Experienced Customer Service Representative – Work from Home Opportunities with arenaflex**

**Job Summary:** Join the arenaflex family and embark on a journey of growth, flexibility, and fulfillment as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, handling a wide range of inquiries, and resolving issues in a professional and courteous manner. With a focus on work-life balance, arenaflex offers a unique opportunity to work from home, develop your skills, and advance your career while enjoying a comprehensive benefits package. **About arenaflex:** arenaflex is a leading organization in the industry, dedicated to providing exceptional customer experiences and innovative solutions. Our commitment to diversity, equity, and inclusion has earned us a reputation as a forward-thinking and inclusive employer. With a strong focus on employee development and well-being, arenaflex offers a supportive and dynamic work environment that fosters growth, creativity, and collaboration. **Key Responsibilities:** As a Customer Service Representative with arenaflex, you will be responsible for: * Handling customer inquiries and resolving issues in a professional and courteous manner * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing updates * Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation * Coordinating refueling and re-boarding * Performing traveler loading, including ticket lift or ticket lift/confirmation * Working door scanners and related tasks, including pre-boarding, observing/checking carry-on items, and managing departure lines * Working jetways/bridges for boarding and deplaning travelers * Making boarding and flight door announcements * Conveying domestic/international flight records * Performing traveler service flight close-out systems * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining a schedule of flight boarding processes * Performing customer service hands-on training * Processing and completing visa-related transactions at stands in the ticket counter area and activation stations * Assisting travelers with self-service kiosk registration and booth items handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international reports at booths in the ticket counter area and activation stations * Accepting and activating travelers' self-labeled bags at activation stations * Assisting clients requiring special assistance or in-station help, including boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and project worker/ground handling arrangements or agreements * Having standard and predictable attendance on location, including fulfilling any required overtime needs * Answering and assisting during security and emergency situations * Providing connecting travelers with gate information * Providing quality customer service in a professional manner and according to arenaflex's standards * Adhering to organization policies, procedures, and performance standards * Completing task-related training and development programs * Complying with applicable laws (e.g., DOT, FAA, TSA) * Utilizing various internal resources/frameworks, including during customer interactions * Wearing uniforms as required by organization policy * Reasonable accommodations may be made for qualified individuals with disabilities. **Additional Responsibilities (dependent on airport size):** * Performing Traveler Activity Control capabilities, including air-to-ground communication and Peak capabilities * Assisting international travelers through customs/migration, including baggage re-verification * Conveying tickets, international flight records, and customs/migration documents **Requirements for Success:** To excel as a Customer Service Representative with arenaflex, you will need: * High school diploma or equivalent required; bachelor's degree preferred * Bilingual language skills required in certain areas * Relevant driver's license as required by local authorities * Must meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * Must be able to obtain proper airport power or US Customs security identification, if relevant * Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements * Must be approved to work in the U.S. **Preferred Qualifications:** * Instruction and earlier professional training * Working knowledge of Sabre or other Traveler Service Frameworks * Past face-to-face customer service experience * Working in a high-speed environment **What You'll Get:** As a valued member of the arenaflex team, you will enjoy: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more. **Join the arenaflex Family:** At arenaflex, we value diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, vendors, networks, and investors, helping employees reach their full potential, and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family today! Apply Job! Apply for this job