Experienced Customer Service Representative – WDW Resorts Inbound Support and Reservation Specialist

Welcome to arenaflex arenaflex is a dynamic and innovative company that is passionate about delivering exceptional customer experiences. As a leader in the travel and hospitality industry, we are seeking friendly and enthusiastic individuals to join our team as a WDW Resorts Customer Support Contractor. In this exciting role, you will have the opportunity to provide top-notch customer service and reservation support to users of the Disney Resorts website, ensuring that every guest has a magical and memorable experience. Job Overview As a WDW Resorts Customer Support Contractor at arenaflex, you will be responsible for handling inbound calls from Walt Disney World guests or cast members who wish to make reservations for lodging, dining plans, tickets, air, packages, or ask general questions about these areas. Your primary goal will be to provide exceptional customer service, ensuring that every guest feels valued, heard, and supported throughout their interaction with us. In this role, you will have the opportunity to assist existing and new WDW guests, matching their wishes and desires with relevant Walt Disney World products and services. You will be the face of our company, representing arenaflex and the Disney brand with professionalism, courtesy, and a smile. Key Responsibilities Provide exceptional customer service and reservation support to WDW guests via phone, ensuring that every interaction is personalized, friendly, and efficient Handle inbound calls, responding to guest inquiries and resolving issues in a timely and professional manner Make reservations for lodging, dining plans, tickets, air, packages, and other Disney products and services, ensuring that all details are accurate and complete Offer knowledgeable and personalized recommendations to guests, helping them to plan their dream vacation and create lasting memories Work effectively in a fast-paced call center environment, managing multiple calls and priorities while maintaining a high level of productivity and quality Collaborate with other team members to achieve sales and customer satisfaction goals, sharing knowledge and best practices to drive continuous improvement Capabilities of Top Candidates To be successful in this role, you will need to possess outstanding problem-solving skills, patience, empathy, and the ability to manage stress and work under pressure. You should be skilled and efficient in writing and verbal communication, providing knowledgeable, friendly, and eloquent customer service to every guest. In addition to these skills, you should be a team player who is flexible, adaptable, and able to work in a dynamic and constantly changing environment. You should be passionate about delivering exceptional customer experiences and be committed to representing arenaflex and the Disney brand with professionalism and integrity. Essential Qualifications High school diploma or equivalent required 1-2 years of customer service experience, preferably in a call center or travel industry environment Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions Ability to work in a fast-paced environment, managing multiple priorities and deadlines while maintaining a high level of productivity and quality Flexibility to work a variety of shifts, including evenings, weekends, and holidays Preferred Qualifications Experience working with Disney products and services, or a strong knowledge of the Disney brand and its offerings Previous experience working in a call center or customer service environment, with a proven track record of delivering exceptional customer experiences Strong technical skills, with the ability to learn and navigate new systems and software applications Bilingual or multilingual skills, with the ability to communicate effectively with guests who speak languages other than English Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a WDW Resorts Customer Support Contractor, you will have access to a range of training and development opportunities, including: Comprehensive training program, covering Disney products and services, customer service skills, and call center operations Ongoing coaching and feedback, to help you develop your skills and achieve your full potential Opportunities for advancement, with the potential to move into leadership or specialized roles within the company Access to a range of benefits and perks, including flexible scheduling, referral programs, and discounts on Disney products and services Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment. Our call center is a fast-paced and energetic place to work, with a team of friendly and dedicated professionals who are passionate about delivering exceptional customer experiences. We believe in fostering a culture of inclusivity, respect, and empathy, where every employee feels valued, heard, and supported. We are committed to creating a positive and productive work environment, with a range of benefits and perks to help you achieve a healthy work-life balance. Compensation, Perks, and Benefits As a WDW Resorts Customer Support Contractor at arenaflex, you can expect a competitive hourly rate of $10.00 per hour, with opportunities for overtime and bonuses. You will also have access to a range of benefits and perks, including: Flexible scheduling, with the ability to choose from a range of shifts and schedules Referral program, with the opportunity to earn bonuses and rewards for referring friends and family to join our team Discounts on Disney products and services, with the opportunity to experience the magic of Disney for yourself Comprehensive training program, with ongoing coaching and feedback to help you develop your skills and achieve your full potential Conclusion If you are a friendly and enthusiastic individual who is passionate about delivering exceptional customer experiences, we want to hear from you. As a WDW Resorts Customer Support Contractor at arenaflex, you will have the opportunity to work with a dynamic and innovative company, representing the Disney brand and providing top-notch customer service to guests from around the world. Don't miss out on this exciting opportunity to join our team and start your career with arenaflex. Apply today and take the first step towards a rewarding and challenging career in customer service. Apply for this job