**Experienced Customer Service Representative – Virtual Team Environment**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global, digital business services company, we deliver cutting-edge, digitally powered solutions to help the world's top brands streamline their operations and drive meaningful growth. With a global presence and a local touch, we're committed to making a positive impact on our communities, clients, and the environment. **Benefits of Joining arenaflex** As a valued member of our team, you'll enjoy a range of benefits that will support your personal and professional growth. These include: * Paid Training to help you develop the skills you need to succeed * Competitive Wages that reflect your value to our organization * Comprehensive Benefits Package, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and refocus * Employee Wellness and Engagement Programs to support your overall well-being **A Career that's Full of Possibilities** At arenaflex, we believe that everyone has the potential to achieve great things. That's why we're committed to creating a work environment that's collaborative, engaging, and supportive. As a Customer Service Representative, you'll be at the forefront of our operations, working with customers from all walks of life to resolve their queries and concerns. With a focus on innovation and excellence, you'll have the opportunity to grow and develop your skills, and to make a real difference in the lives of our customers. **Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company?** At arenaflex, the sky is the limit! We're committed to helping our employees achieve their full potential, and to creating a culture that's inclusive, diverse, and supportive. **Responsibilities** As a Customer Service Representative, you'll be responsible for: * Handling and responding to customer inquiries in a timely and effective manner * Providing excellent customer service through active listening and empathy * Working with confidential customer information and treating it sensitively * Resolving issues on the first call by being proactive and solution-focused * Appropriately communicating with customers to ensure their needs are met * Calmly attempting to resolve and de-escalate any issues that may arise * Escalating interactions when necessary and appropriate * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling when required **Qualifications** We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need: * Ability to work remotely in a virtual team environment * 6 months of customer service experience (preferred) * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills **Work from Home Requirements** To ensure that you can work effectively from home, you'll need: * A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps * An ISP with no packet loss and a ping under 50ms * Proof of internet speed required * A clean and quiet workspace **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. That's why we're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, committed to creating a culture that's inclusive and diverse. We welcome applications from all qualified candidates, and we're proud to be an employer of choice for people from all walks of life. **Apply Now** If you're ready to join a dynamic and supportive team, and to make a real difference in the lives of our customers, apply now! Apply for this job