**Experienced Customer Service Representative – Transforming Healthcare with Compassion and Empathy**

At arenaflex, we're dedicated to delivering exceptional healthcare experiences that put our members at the forefront of everything we do. As a Customer Service Representative, you'll play a vital role in shaping the future of healthcare by providing personalized support and guidance to our members. If you're passionate about making a difference in people's lives and have a heart for customer service, we want to hear from you. **About arenaflex** arenaflex is a leading healthcare company that's committed to transforming the way we deliver care. Our purpose is to bring our heart to every moment of our members' health, and we're looking for talented individuals who share our passion for making a positive impact. With a focus on innovation, empathy, and compassion, we're creating a new standard for healthcare that's more personal, convenient, and affordable. **Our Heart At Work Behaviors** At arenaflex, we believe that our employees are the heartbeat of our organization. That's why we've developed our Heart At Work Behaviors, which are designed to empower our team members to make a meaningful difference in the lives of our members. Our behaviors include: * **Empathy**: We put ourselves in our members' shoes and understand their unique needs and perspectives. * **Compassion**: We show kindness, care, and concern for our members, always striving to make a positive impact. * **Innovation**: We're always looking for new and better ways to deliver care, using technology and creativity to drive innovation. * **Collaboration**: We work together as a team to achieve our goals, sharing knowledge and expertise to make a difference. * **Accountability**: We take ownership of our actions and decisions, always striving to do what's right for our members. **Job Summary** As a Customer Service Representative, you'll be the face of arenaflex, interacting with our members via phone, email, or written correspondence. You'll be responsible for answering questions, resolving issues, and providing guidance on our members' plans, benefits, and resources. Your goal will be to create an emotional connection with our members, understanding and engaging with them to champion their best health. **Key Responsibilities** * Answer customer inquiries and resolve issues via phone, email, or written correspondence. * Engage with members to understand their unique needs and preferences, providing personalized guidance and support. * Educate members on our plans, benefits, and resources, helping them navigate the healthcare system. * Use our customer service threshold framework to make financial decisions and resolve member issues. * Process claim referrals, new claim handoffs, nurse reviews, complaints, and appeals via our target system. * Educate providers on our self-service options and assist with credentialing and re-credentialing issues. **Essential Qualifications** * 1-2 years of customer service experience in a transaction-based environment, such as a call center or retail location. * Experience in a production environment, with a focus on meeting productivity and quality standards. * Excellent communication and interpersonal skills, with the ability to build trust and rapport with members. * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. **Preferred Qualifications** * Experience in the healthcare industry, with a focus on customer service and member engagement. * Knowledge of healthcare plans, benefits, and resources, with the ability to educate members on these topics. * Experience with customer service software and systems, such as CRM and ticketing systems. * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP). **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build trust and rapport with members. * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong attention to detail, with the ability to accurately process and document member information. * Ability to work independently and as part of a team, with a focus on collaboration and teamwork. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * **On-the-job training**: We'll provide you with the training and support you need to succeed in your role, with a focus on customer service and member engagement. * **Mentorship programs**: We'll pair you with an experienced mentor who can provide guidance and support as you navigate your role and career. * **Professional development courses**: We'll provide you with access to a range of professional development courses, including customer service, communication, and leadership skills. * **Career advancement opportunities**: We'll provide you with opportunities to advance your career, with a focus on leadership and management roles. **Work Environment and Company Culture** At arenaflex, we're committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on our Heart At Work Behaviors, which include empathy, compassion, innovation, collaboration, and accountability. We're proud to offer a range of benefits and perks, including: * **Flexible work arrangements**: We offer flexible work arrangements, including remote work options and flexible hours. * **Wellness programs**: We offer a range of wellness programs, including fitness classes, meditation sessions, and healthy snacks. * **Employee recognition programs**: We recognize and reward our employees for their hard work and contributions, with a focus on teamwork and collaboration. * **Community involvement**: We're committed to giving back to our communities, with a focus on volunteerism and community service. **Compensation, Perks, and Benefits** At arenaflex, we're committed to providing our employees with a competitive compensation package, including: * **Base salary**: We offer a base salary range of $17.00 - $29.88, depending on experience and qualifications. * **Benefits**: We offer a range of benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement savings plan and employee stock purchase plan. * **Paid time off**: We offer paid time off, including vacation pay and paid holidays. * **Discounts and perks**: We offer a range of discounts and perks, including store discounts and discount programs with participating partners. **Conclusion** If you're passionate about making a difference in people's lives and have a heart for customer service, we want to hear from you. As a Customer Service Representative at arenaflex, you'll have the opportunity to shape the future of healthcare and make a meaningful impact on the lives of our members. Apply now to join our team and start your journey with arenaflex. Apply Job! Apply for this job