**Experienced Customer Service Representative - Telemed Interviewer**

Join arenaflex, a dynamic and innovative organization, in a remote Customer Service Representative - Telemed Interviewer role. As a key member of our team, you will play a vital role in supporting our Telemed team by ensuring all incoming work is assigned and completed within the same day. This is an exciting opportunity to work in a fast-paced environment, develop your skills, and contribute to the growth and success of arenaflex. **About arenaflex** arenaflex is a leading organization in the industry, dedicated to providing exceptional customer service and innovative solutions. Our mission is to develop, enhance, and promote quality customer service through team efforts, and we are committed to creating a positive and inclusive work environment. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our team. **Job Summary** As a Customer Service Representative - Telemed Interviewer, you will be responsible for: * Answering incoming telephones for Telemed Interviews, field offices, agents, brokers, applicants, and clients * Handling complaints and providing exceptional customer service * Obtaining health history and personal information from clients applying for insurance * Promoting professionalism and adhering to confidentiality agreements * Supporting the mission statement to develop, enhance, and promote quality customer service through team efforts * Exhibiting flexibility, sensitivity, and respect, maintaining a working relationship with all team members * Attending and participating in development programs * Maintaining certification where applicable, and continuing to improve skills * Cross-training to other positions as directed * Training teammates on new tasks, mentoring new employees, and answering questions on process and system functionality * Exhibiting a professional demeanor at all times while representing arenaflex * Setting goals and objectives for professional growth, reviewing and revising these on an ongoing basis * Giving input and supporting management/practice decisions **Responsibilities** * Interviews: + Obtain health history and personal information from clients applying for insurance + Promote professionalism and adhere to confidentiality agreements * Customer Service: + Supports the mission statement to develop, enhance, and promote quality customer service through team efforts + Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members * Training & Development: + Attends and participates in development programs + Maintain certification where applicable, and continue to improve skills + Cross train to other positions as directed + When requested, train teammates on new tasks, mentor new employees + Answer questions on process and system functionality * Professional Image: + Exhibits professional demeanor at all times while representing arenaflex * Goals & Objectives: + Set goals and objectives for professional growth. Reviews and revises these on an ongoing basis + Gives input and supports management/practice decisions **Qualifications** * High School diploma or equivalent * Good organizational skills * Effective communication skills and critical thinking * Ability to work compatibly as a team member with co-workers * Ability to logically think and determine the next step to pursue * Prefer 6 months of customer service experience and knowledge of medical terminology **Working Conditions** * Part-Time: 25-29 hours per week * Ability to sit for extended periods * Lift up to 10 lbs * Utilize computer, monitor, and keyboard for assigned shift **Remote Requirements** * Desktop or laptop computer with Windows 10 or newer * A second monitor will be needed prior to starting this position, if hired * High speed internet capable of being wired (cannot use Wi-Fi for this position) * Headset * Office or quiet place in home to work **Why Join arenaflex?** * Competitive compensation and benefits package * Opportunity to work in a dynamic and innovative environment * Flexible remote work arrangement * Professional development and growth opportunities * Collaborative and inclusive work culture * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job