Experienced Customer Service Representative – Tax Support and Resolution Specialist for arenaflex

Introduction to arenaflex and the Role arenaflex is a dynamic and forward-thinking organization dedicated to providing exceptional customer experiences. As part of our mission to deliver top-notch service, we are seeking an experienced and skilled Customer Service Representative to join our team. This role is an exciting opportunity for individuals who are passionate about helping others, working in a fast-paced environment, and contributing to the success of our organization. At arenaflex, we believe in fostering a culture of inclusivity, diversity, and excellence, and we are committed to creating an environment where our employees can thrive and grow. About the Position The Customer Service Representative will play a vital role in supporting arenaflex's vision of providing every customer with the best experience every time. As a key member of our team, you will be responsible for answering questions, resolving tax issues, and delivering exceptional customer service to our clients through various channels, including live chats, emails, and phone calls. Your expertise and knowledge will help us to build trust with our customers, resolve complex issues, and drive business growth. Key Responsibilities Research and resolve tax issues for both internal and external customers, utilizing your analytical and problem-solving skills to provide effective solutions. Collect delinquent taxes through the use of multiple collection tools, ensuring that you are always up-to-date with the latest procedures and regulations. Interact with customers via telephone, email, live chat, in person, and written correspondence, providing timely and professional responses to their inquiries and concerns. Analyze customers' reasons for calling and recommend process improvements, helping us to refine our services and enhance the overall customer experience. Utilize your communication skills and multiple computer systems to multi-task and manage multiple priorities, ensuring that you are always meeting the expectations of the position. Essential Qualifications To be successful in this role, you will need to possess a high school diploma or high school equivalency certification, as well as six or more months of experience in clerical or general office support work. You will also need to have proficient computer skills, including the ability to navigate multiple software systems and applications. Preferred Qualifications While not essential, we are looking for candidates who have experience working in a call center or customer service environment, with a strong track record of delivering exceptional customer experiences. You will also need to have excellent communication and interpersonal skills, with the ability to work effectively in a team environment and build strong relationships with our customers and stakeholders. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Attention to detail, with the ability to accurately process and manage large volumes of data and information. Clear communication, with the ability to articulate complex ideas and concepts in a clear and concise manner. Computer literacy, with the ability to navigate multiple software systems and applications. Multi-tasking, with the ability to manage multiple priorities and deadlines in a fast-paced environment. Reliable and self-motivated, with the ability to work independently and as part of a team. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentoring, and coaching. You will also have the opportunity to work with a talented and experienced team, and to contribute to the success of our organization. Work Environment and Company Culture arenaflex is a dynamic and inclusive organization that values diversity and promotes a culture of excellence. We believe in creating an environment where our employees can thrive and grow, and we offer a range of benefits and perks to support your well-being and career development. Our office is located in the Truman Building, 301 West High Street, Jefferson City, MO, and we offer the flexibility to work from home up to 4 days a week, with the requirement to work 1 day in the office every week. Compensation, Perks, and Benefits arenaflex offers a competitive salary range of $33,914.40 - $36,627.60 per annum, as well as a range of benefits and perks, including a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. We also offer a Total Compensation Calculator, which provides a comprehensive view of the benefits and perks that we offer to our employees. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at arenaflex. With its competitive salary, excellent benefits, and opportunities for career growth and development, this role is an exciting opportunity to join a dynamic and inclusive organization and contribute to the success of our team. Please direct any questions about this position to our Human Resources and Total Rewards office at (573) 751-1291, or apply online today to take the first step in your new career. Apply for this job