**Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Michigan Opportunity**

At arenaflex, we're committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is simple: Bringing our heart to every moment of your health. This guiding principle drives our commitment to innovation, customer satisfaction, and employee empowerment. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a vital role in transforming our culture and accelerating our ability to deliver solutions that make health care more personal, convenient, and affordable. **Job Summary:** We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team, working from the comfort of your own home in Michigan. As a key member of our team, you'll provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy. Your primary responsibilities will include: * Coordinating and processing new patient medication orders and reorders, including verifying and revivifying benefits * Translating and entering new or refill prescriptions into the pharmacy information system * Communicating and collecting copay amounts * Obtaining authorizations from insurance companies, healthcare providers, and internal teams * Resolving and deferring orders with accounts receivable or clinical issues **Key Responsibilities:** * Provide exceptional customer service to patients and internal partners via telephone * Process new patient medication orders and reorders, including verifying and revivifying benefits * Translate and enter new or refill prescriptions into the pharmacy information system * Communicate and collect copay amounts from patients * Obtain authorizations from insurance companies, healthcare providers, and internal teams * Resolve and defer orders with accounts receivable or clinical issues * Collaborate with internal teams to ensure timely processing of specialty medications * Maintain accurate records and documentation of patient interactions and order processing **Essential Qualifications:** * One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone * One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications * One year of computer keyboarding experience, skills, and aptitude * Verifiable high school diploma or equivalent **Preferred Qualifications:** * Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology * Experience working in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong problem-solving and analytical skills * Proficiency in Windows-based applications, including Windows, Microsoft Office, and email applications * Ability to maintain accurate records and documentation * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Career advancement opportunities within the company * A comprehensive benefits package, including medical, dental, and vision benefits * A 401(k) retirement savings plan and Employee Stock Purchase Plan * Paid Time Off (PTO) and paid holidays throughout the calendar year * A fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, and free development courses **Work Environment and Company Culture:** As a remote employee, you'll have the flexibility to work from the comfort of your own home in Michigan. Our company culture is built on a foundation of empathy, compassion, and customer-centricity. We're committed to creating a work environment that's inclusive, supportive, and empowering. **Compensation and Perks:** The typical pay range for this role is $17.00 - $28.45 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you'll enjoy a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan. **How to Apply:** If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Our application process is simple: 1. Apply online through our website 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and our company culture We're an equal opportunity and affirmative action employer, committed to diversity, equity, and inclusion. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply Now! Apply for this job