**Experienced Customer Service Representative – Specialty Mail Order Pharmacy at blithequark**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as a Customer Service Representative in our Specialty Mail Order Pharmacy. As a key member of our team, you will play a vital role in providing phone support to patients receiving life-saving specialty medication treatment. **About blithequark** At blithequark, we are committed to delivering improved human-driven healthcare for a rapidly changing world. Our mission is to carry our heart to every moment of your health, and our employees are the driving force behind this mission. We believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this mission, and we strive to create a culture of diversity, empathy, and belonging in everything we do. **Job Summary** As a Customer Service Representative in our Specialty Mail Order Pharmacy, you will be responsible for the general coordination and handling of new prescription drug orders and reorders. This includes verifying and re-verifying benefits, assisting patients with deciphering and entering new or reorder medications into our pharmacy data system, collecting and processing copay amounts, obtaining approvals, and collaborating with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and approve orders with records of sales or clinical issues. **Key Responsibilities** * Provide phone support to patients receiving life-saving specialty medication treatment * Coordinate and handle new prescription drug orders and reorders, including verifying and re-verifying benefits * Assist patients with deciphering and entering new or reorder medications into our pharmacy data system * Collect and process copay amounts * Obtain approvals from insurance companies and healthcare providers * Collaborate with internal teams to screen, identify, resolve, and approve orders with records of sales or clinical issues * Provide empathetic and genuine care to patients and clients in a high-speed environment **Required Qualifications** * Dynamic IL Pharmacy Technician License or willingness to apply for an IL Pharmacy Technician License * One year of experience in a customer service role handling and resolving a high volume of complex customer needs via telephone * One year of work experience with Windows-based applications such as Windows, Microsoft Office, web navigation, and email applications * One year of PC keyboarding experience, skills, and fitness **Preferred Qualifications** * Healthcare work experience and knowledge of benefits, insurance, medications, and clinical terminology * Experience working in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a high-speed environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work collaboratively with internal teams and external partners * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you advance your career and achieve your goals. Our employees have access to: * Ongoing training and development programs to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues * Opportunities for career advancement and professional growth * A supportive and inclusive work environment that encourages collaboration and innovation **Work Environment and Company Culture** Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and support to our patients. We are committed to creating a culture of diversity, empathy, and belonging, and we strive to make our workplace a welcoming and inclusive environment for all employees. Our company culture is built on our Heart At Work Behaviors, which include: * Empathy: We care about our patients and colleagues, and we strive to understand their needs and perspectives. * Integrity: We are honest, transparent, and accountable in all our interactions. * Respect: We value and respect the diversity of our patients and colleagues, and we strive to create a welcoming and inclusive environment. * Excellence: We strive for excellence in all we do, and we are committed to delivering high-quality services and support to our patients. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Hourly rate: $20-$30/hour * Opportunities for career advancement and professional growth * Ongoing training and development programs to enhance your skills and knowledge * A supportive and inclusive work environment that encourages collaboration and innovation * A range of benefits, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. **How to Apply** If you are a compassionate and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications and experience. Apply Now! Apply for this job