**Experienced Customer Service Representative – Retail Store Operations and Customer Experience**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced retail environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Service Representative. As a key member of our retail store operations team, you will play a vital role in ensuring our customers receive the highest level of service, while also contributing to the overall success of our store. **About blithequark** At blithequark, we are committed to providing our customers with an unparalleled shopping experience. Our team of dedicated professionals is passionate about delivering exceptional service, while also fostering a positive and inclusive work environment. As a leading retail organization, we are constantly evolving and innovating to meet the changing needs of our customers. If you share our passion for customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Providing exceptional customer service skills in all interactions, ensuring that every customer leaves our store feeling valued and satisfied * Ensuring all cash handling policies are followed explicitly, maintaining the highest level of accuracy and integrity * Restocking all store items as directed by the Store Manager or customer needs, ensuring that our shelves are always fully stocked and visually appealing * Selling to every customer, regardless of what they purchase, driving sales and revenue growth through effective upselling and cross-selling techniques * Performing all duties related to serving our customers, including answering questions, resolving issues, and providing product recommendations * Providing training assistance to new Customer Service Representatives, helping to onboard and develop our team members * Submitting grocery orders for approval, ensuring that our store is always stocked with the products our customers want * Creating visually attractive displays for our customers, showcasing our products in a way that drives sales and engagement * Reviewing, completing, and suggesting changes to all build-to's, ensuring that our store is always optimized for sales and customer experience * Providing feedback for the fast food service area of the store, helping to drive improvements and enhancements * Completing reports assigned by the Store Manager, ensuring that our store is always running smoothly and efficiently * Accepting applications to be considered for employment, helping to build our team and drive business growth * Following company procedures when working with vendors, including checking in orders and verifying quantities * Adhering to all company policies and procedures, maintaining the highest level of integrity and professionalism * Preparing and finalizing shift close-out reports, ensuring that our store is always accurately accounted for * Inspecting store facilities/equipment for safety, cleanliness, and proper working order, identifying areas for improvement and driving enhancements * Completing all price changes and promotional price changes, ensuring that our store is always up-to-date and competitive * Documenting and reporting safety incidents or injuries, maintaining a safe and healthy work environment * Documenting and reporting maintenance requests, ensuring that our store is always well-maintained and functional **Requirements** To be successful as a Customer Service Representative at blithequark, you will need: * A high school diploma or GED, with a strong foundation in customer service and retail operations * Outstanding customer service skills, with a passion for delivering exceptional service and building strong relationships with customers * Reliable transportation and the ability to arrive at the store on time, with a flexible schedule that includes working all shifts and days of the week * A positive attitude and a commitment to promoting the company and being a team player * Basic computer skills, with the ability to navigate our point-of-sale system and other retail software * Good people interaction skills, with the ability to communicate effectively with customers, colleagues, and management * The ability to work as scheduled by the Store Manager, with a flexible schedule that may exceed 40 hours per week during hard-to-staff times **What We Offer** As a Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including: * Competitive hourly rate and opportunities for advancement * Comprehensive training and development programs, including on-the-job training and ongoing education * A dynamic and supportive work environment, with a team of dedicated professionals who are passionate about delivering exceptional service * Opportunities for career growth and advancement, with a clear path for progression and development * A range of benefits and perks, including health insurance, paid time off, and employee discounts **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Customer Service Representative role at blithequark. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you and exploring how you can contribute to our team! Apply for this job