Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing our customers with essential products at great values, making a positive impact on the communities we serve. As a leader in the retail industry, we strive to create an environment where our customers feel valued, supported, and empowered to make informed purchasing decisions. Our mission is built on a foundation of exceptional customer service, and we are seeking motivated individuals to join our team as Customer Service Representatives. Job Overview As a Customer Service Representative at blithequark, you will play a vital role in delivering exceptional service to our customers, ensuring that every shopping experience is positive, engaging, and memorable. Your key priorities will include greeting customers, assisting them with selecting merchandise, completing transactions, and answering questions regarding the store and merchandise. If you are passionate about providing outstanding customer service, working in a fast-paced retail environment, and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity. Key Responsibilities Provides customer engagement in a positive and approachable manner, ensuring that every customer interaction is friendly, helpful, and respectful. Assists in maintaining a clean, well-stocked store for customers during their shopping experience, contributing to a safe and secure shopping environment. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor, ensuring that all products are properly stored and displayed. Independently stocks shelves and recovers merchandise in the store, maintaining a high level of productivity and efficiency. Accurately handles customer funds and processes transactions using the POS system, ensuring that all financial transactions are secure and accurate. Remains constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any incidents or concerns to management in a timely and professional manner. Performs all other duties as assigned in order to maintain an effective and profitable store operation, demonstrating flexibility and a willingness to adapt to changing priorities and circumstances. Position Requirements To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our company's values and goals. The following requirements are preferred: Education: Prefer completion of high school or equivalent, with the ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments, with a proven track record of providing exceptional customer service and working effectively in a team-based environment. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays, demonstrating a commitment to supporting the needs of our customers and the success of our store. Essential Skills and Competencies The following skills and competencies are essential for success in this role: Customer Focus: A passion for delivering exceptional customer service, with a strong focus on meeting the needs and exceeding the expectations of our customers. Developing Potential: A willingness to learn, grow, and develop new skills, with a commitment to ongoing learning and professional development. Results Driven: A results-oriented approach, with a focus on achieving goals, meeting targets, and contributing to the success of our store. Strong Organizational Skills: The ability to prioritize tasks, manage time effectively, and maintain a high level of productivity in a fast-paced retail environment. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management. Problem Solving/Decision Making: The ability to think critically, make informed decisions, and resolve customer complaints and concerns in a professional and courteous manner. Job Knowledge: A strong understanding of retail operations, with a focus on providing exceptional customer service, maintaining a safe and secure shopping environment, and contributing to the success of our store. Relationship Management: The ability to build and maintain strong relationships with customers, colleagues, and management, with a focus on providing exceptional service, supporting the needs of our customers, and contributing to the success of our store. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the growth and development of our employees, with a range of career growth opportunities and learning benefits available. These include: Comprehensive training programs, designed to support your ongoing learning and professional development. Opportunities for advancement, with a range of career paths available across our organization. A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion. Access to a range of employee benefits, including competitive pay, health insurance, and retirement savings plans. Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on a foundation of respect, inclusivity, and teamwork. Our work environment is fast-paced, dynamic, and supportive, with a focus on providing exceptional customer service, supporting the needs of our customers, and contributing to the success of our store. We are committed to creating a positive and inclusive work environment, where all employees feel valued, supported, and empowered to succeed. Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits, designed to support the well-being and success of our employees. These include: Competitive pay, with opportunities for advancement and career growth. A range of employee benefits, including health insurance, retirement savings plans, and paid time off. Access to a range of perks, including discounts on products and services, employee recognition programs, and social events. A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion. Conclusion If you are passionate about providing exceptional customer service, working in a fast-paced retail environment, and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to supporting the growth and development of our employees, with a range of career growth opportunities and learning benefits available. Join our team today and discover a rewarding and challenging career that aligns with your values, skills, and goals. Apply now to become a part of our team and start your journey as a Customer Service Representative at blithequark. We look forward to receiving your application and exploring how you can contribute to the success of our store. Apply for this job