**Experienced Customer Service Representative – Remote Work Opportunity at blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery, both in and out of the workplace? Join the blithequark family, and you'll have the chance to explore the world, develop your skills, and become the best version of yourself. As you soar to new heights, you'll tackle challenges with ease and confidence, mastering new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! **Why You'll Love This Role** As a Customer Service Representative at blithequark, you'll have the opportunity to collaborate with clients in a friendly, efficient, and professional manner. You'll be the face of our company, providing top-notch service and ensuring that our customers have an exceptional experience. **Key Responsibilities:** * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and front seat tasks (excluding curbside), resolve oversold seat tasks, and issue upgrades * Issue vouchers and assist with arrangements for traveler accommodations, meals, and transportation; coordinate refueling and re-boarding * Perform traveler loading, including ticket lift and ticket lift/confirmation * Operate door readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line standards * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Create boarding and departure gate announcements * Convey domestic/international flight records * Perform traveler service flight close-out procedures * Accept, check, and label travelers' bags at destination points, full-service ticket counters, and five-star ticket counters * Maintain the schedule of the flight loading process * Perform customer service hands-on training * Process and complete credit card transactions at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and bag handling at ticket counters * Man the lines at ticket counter stands and ticket counters * Clear/confirm international reports at booths in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including fulfilling any required overtime requirements. * Answer and assist during security and emergency situations * Provide connecting traveler door information * Provide quality customer service in a professional manner and in accordance with blithequark's policies. * Adhere to company procedures, practices, and performance standards. * Complete applicable training stages * Comply with applicable laws (e.g. DOT, FAA, TSA) * Utilize various internal resources/systems, including during customer communications * Wear uniforms as required by company policy * Perform other duties as assigned by management. **All You'll Need for Success:** * **Minimum Qualifications:** + Bachelor's degree + Bilingual language skills required in certain areas + Valid, substantial driver's license as required by local authorities + Must meet FAA background check requirements to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Must be able to obtain suitable airport power or potentially US Customs security identification, if relevant + Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements + Must be eligible to work in the U.S. * **Preferred Qualifications:** + Training and earlier professional experience + Working knowledge of Sabre or other Traveler Service System + Past face-to-face customer service experience + Working in a high-speed environment **What You'll Get:** * **Medical Benefits:** From day one, you'll have access to your health, dental, vision, and prescription benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more! * **Health Programs:** We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * **401(k) Program:** Available upon hire, and, depending on the workgroup, business contributions to your 401(k) program are available after one year. * **Additional Benefits:** Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more! **Join the blithequark Family:** From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, providers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at blithequark. Apply Job! Apply for this job