**Experienced Customer Service Representative - Remote Work from Home Opportunity at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our valued policyholders and stakeholders, ensuring their needs are met with professionalism, empathy, and a commitment to excellence. **About arenaflex** arenaflex is a leading provider of innovative solutions in the insurance industry, renowned for its customer-centric approach and dedication to excellence. With a strong focus on employee growth and development, arenaflex offers a dynamic work environment that fosters collaboration, creativity, and innovation. As a remote work from home opportunity, this role allows you to enjoy the flexibility of working from the comfort of your own space while being part of a dynamic team that's shaping the future of the insurance industry. **Primary Duties & Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for: * Heavy phone contact with policyholders, providers, and interested third parties to provide exceptional customer service and support * Processing policyholder requests from correspondence, phone calls, and emails in a timely and efficient manner * Reviewing and maintaining new and revised procedures regarding policy information to ensure accuracy and compliance * Maintaining department standards for number of calls, average handle time, and time management to ensure optimal performance * Providing excellent communication, both written and oral, and organization skills to effectively resolve customer inquiries and issues * Maintaining confidentiality and handling sensitive information with discretion and professionalism * Demonstrating strong alpha and number recognition skills, as well as mathematical abilities, to accurately process customer requests * Utilizing basic PC skills to navigate our systems and tools efficiently * Handling high-stress situations calmly and with tact and professionalism to provide a positive customer experience * Making logical conclusions and decisions to resolve customer issues and improve customer satisfaction **Requirements** To succeed in this role, you'll need: * A high school diploma or equivalent, with some college preferred * At least one year of office experience, with telecommunications experience a plus * A strong background in life and health insurance, with knowledge of insurance operations desired * Excellent communication, organizational, and time management skills * Ability to maintain confidentiality and handle sensitive information with discretion * Strong decision-making skills with the ability to analyze situations and make logical conclusions * Regular and predictable attendance required **Physical Requirements** This role requires: * Heavy phone and PC usage * Sitting for extended periods of time * Frequently reaching above shoulder level * Working in a fast-paced environment **Why Join arenaflex?** As a Customer Service Representative at arenaflex, you'll enjoy: * A dynamic work environment that fosters collaboration, creativity, and innovation * Opportunities for growth and development in a rapidly evolving industry * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work from home opportunities * Access to ongoing training and development programs to enhance your skills and knowledge * A commitment to work-life balance and employee well-being **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you! Apply Job! Apply for this job