Experienced Customer Service Representative - Remote USA Opportunity at blithequark

Join blithequark's Award-Winning Team and Ignite Your Career At blithequark, we're on a mission to bring humanity to business by delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative working remotely, you'll be the spark that brightens days and propels your career forward. Our employees rave about our company culture, and our Great Place to Work certification in the United States is a testament to our commitment to creating an amazing work environment. About Our Remote Team blithequark's work-from-home team spans across 40 preferred residency states in the USA. While we're currently not hiring from certain geographies, including AK, CA, HI, or outside the United States, residents of other states can explore this exciting opportunity. We may consider candidates from CO, FL, IL, MA, NJ, NY, WA, and Washington, D.C. based on special business needs. Your Role: Making a Difference in Customer Experience As a Customer Service Representative, you'll be the face of blithequark, providing top-notch support to our customers. Your passion for helping others and giving them peace of mind will shine through in your work. Whether it's answering customer queries, offering product guidance, or resolving issues with a smile, you'll be the difference between an average and an exceptional customer experience. Key Responsibilities Respond to incoming customer communications in a timely and professional manner Conduct research to provide accurate and helpful answers to customer queries Demonstrate product or service knowledge to customers, addressing their concerns and needs Resolve customer issues efficiently, ensuring a positive experience What You Bring to the Role To succeed as a Customer Service Representative at blithequark, you'll need: A minimum of 6 months of customer service experience, showcasing your ability to handle customer interactions A high school diploma or equivalent, demonstrating your foundational education The ability to recognize, apply, and explain product or service knowledge, highlighting your capacity for learning and growth Computer savvy, with the ability to navigate various software and systems Essential Equipment To work effectively from home, you'll need: A reliable internet connection with a speed of > 15 Mbps, with a hardwired direct connection to your home router recommended A USB wired headset (or a compatible headset, excluding Bluetooth headsets) A smartphone or device running IOS or Android for daily log-in What You Can Expect from blithequark At blithequark, we're committed to supporting your career growth and well-being. You can expect: A supportive environment that fosters career development and professional growth An inclusive culture that encourages community involvement and giving back A global team of lifelong learners guided by our company values A competitive base wage of $15 per hour, plus performance bonus opportunities A comprehensive benefits package, including PTO, tuition reimbursement, health, and wellness incentives (visit www.hellottecbenefits.com for more information) Career Growth and Development We're dedicated to ensuring you have the skills and support needed to succeed in your role. From comprehensive training to ongoing coaching and engagement, we'll help you grow professionally. With access to 1000s of free courses, you'll have the opportunity to develop new skills and advance your career. About blithequark Our business is built around making customers happy. Since 1982, we've helped companies create engaged, pleased, and profitable customer experiences through our unique blend of humanity and technology. As a representative of blithequark, you'll be part of a dynamic, global family that values diversity, inclusivity, and authenticity. Our Commitment to Diversity and Inclusion blithequark is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds. We're committed to building a workforce that respects and empowers the cultures and perspectives within our global teams. We strive to create an environment where all employees feel valued, belonging, and comfortable being their authentic selves at work. Join blithequark's award-winning team and embark on a rewarding career journey. Apply now and become part of our mission to bring humanity to business! Apply for this job