**Experienced Customer Service Representative - Remote & Seasonal (UT Applicants Only) at blithequark**

Are you passionate about gardening and customer service? Do you have a knack for connecting with people and providing exceptional support? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team on a seasonal basis. As a remote employee, you'll have the flexibility to work from the comfort of your own home while making a real difference in the lives of our customers. **About blithequark** At blithequark, our purpose is to inspire and empower gardeners to create a greener world. We're a team of passionate plant enthusiasts who are dedicated to providing the highest level of customer service and support. Our customers are at the heart of everything we do, and we're committed to helping them achieve their gardening goals. **Our Challenge** As a Customer Service Representative, you'll play a critical role in helping our customers overcome the challenges they face in their gardening journey. Whether it's providing expert advice, resolving issues, or simply offering a listening ear, you'll be the face of blithequark and the go-to resource for our customers. **Who You Are & What You'd Do** You're a people person with a passion for gardening and customer service. You're comfortable working in a fast-paced environment and are able to multitask with ease. You're also a quick learner, able to navigate our internal systems and websites with confidence. As a Customer Service Representative, you'll be responsible for: * Providing exceptional customer service via phone, email, and chat * Resolving customer issues and concerns in a timely and professional manner * Offering expert advice and guidance on our products and services * Collaborating with our team to identify and implement process improvements * Participating in ongoing training and development to stay up-to-date on our products and services **A Day in the Life** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Here's an overview of what a typical day might look like: * Grab a cup of coffee, water your desk plant, and get settled in for the day * Sign into our internal systems and websites to access customer information and product knowledge * Begin answering calls and responding to emails from customers * Use your expertise to resolve customer issues and concerns * Collaborate with our team to identify and implement process improvements * Participate in ongoing training and development to stay up-to-date on our products and services **Training & Coaching** As a new hire, you'll participate in a comprehensive training program that will equip you with the knowledge and skills you need to succeed in this role. Our training program includes: * Mandatory training days, Monday-Friday, 10am-4pm EST * Ongoing coaching and feedback to ensure you're meeting our high standards * Access to our internal systems and websites to support your learning and development * Regular quality reviews to ensure you're meeting our customer service standards **What We Offer** As a blithequark employee, you'll enjoy a range of benefits and perks, including: * Competitive hourly rate of $14.50 per hour * Discounts on all blithequark products and services * Access to our AMI "Culturevator" activities, including bingo, trivia contests, and spirit week * Access to Champlain College TruEd * Flexible scheduling to accommodate your needs * Ongoing training and development opportunities to support your growth and success **Remote Work** As a remote employee, you'll have the flexibility to work from the comfort of your own home. We provide all the necessary equipment and technology to support your work, including: * Computer equipment, including a computer, monitor, keyboard, mouse, and headset * High-speed internet access * Microsoft Teams for communication and collaboration * Access to our internal systems and websites **How to Apply** If you're passionate about gardening and customer service, we want to hear from you! Please submit your resume to our People & Culture team. We're an equal opportunity employer and welcome applications from diverse candidates. **Job Type** * Full-time * Seasonal **Pay** * $14.50 per hour **Shift** * 8 hour shift * Day shift * Evening shift **Schedule** * Full-time shifts available 8:45am-5pm Eastern or 11am-7pm Eastern, Saturdays and Sundays 8:45am-5pm Eastern * We are open Monday-Saturday for most of the season, 7 days/week during our peak weeks from late March-early May * This position will be required to work one weekend day **Overtime** * Overtime is typically available for most of the season * During peak season (late March-early May), staff will be required to work a minimum of 10 hours of overtime per week * All overtime work will be paid according to federal and state labor laws, at 1.5x the regular hourly rate **Blackout Period** * March through May is our blackout period for vacation and no time off during those months will be approved **Computer Equipment** * The company will provide you with a computer, monitor, keyboard, mouse, and headset, as well as all necessary cables * You will be required to sign an agreement for the care of company equipment and return upon completion of employment * If you experience any computer failure, you'll need to notify our IT department immediately **Apply Now** If you're ready to join our team and make a real difference in the lives of our customers, please submit your resume to our People & Culture team. We can't wait to hear from you! Apply for this job