**Experienced Customer Service Representative – Remote Part-Time Position at arenaflex**

**Job Summary:** At arenaflex, we are dedicated to delivering exceptional customer experiences and providing top-notch services to our clients. As an Experienced Customer Service Representative, you will play a vital role in ensuring that our customers receive the highest level of support and care. Working remotely in a part-time capacity, you will be responsible for handling customer inquiries, resolving issues, and providing solutions to our clients. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading healthcare organization that is committed to providing innovative solutions and services to our clients. With a strong focus on customer satisfaction and quality care, we strive to make a positive impact in the lives of our customers. Our team is passionate about delivering exceptional results and creating a culture of excellence. As a remote part-time employee, you will be an integral part of our team, working closely with our dedicated professionals to provide top-notch services to our clients. **Key Responsibilities:** As an Experienced Customer Service Representative, your key responsibilities will include: * Utilizing arenaflex's solution information section methodology and rules to process new patient enrollment by entering information into the proper system. * Handling patient medication requests within HIPAA guidelines and entering refill orders for processing. * Investigating to obtain missing medication data, deciphering clinical shortenings (SIG codes), and resolving all information section-related exceptions. * Handling correspondence to patients (inbound calls, chats, messages) and making outbound calls to prescribers and patients as necessary. * Resolving external exceptions by assessing, gathering data, making revisions, and resubmitting for processing as per individual arrangement requirements. * Making phone calls to support plans and others to obtain data, gain abrogate endorsement, or otherwise resolve external exceptions. * Providing assistance to pharmacists, both those in the office and those at other locations. * Identifying and conveying issues to senior-level staff as necessary. **Essential Qualifications:** To be successful in this role, you will need to possess the following essential qualifications: * Bachelor's degree * Fundamental level computer skills, including: + Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing reports or accessing data online * Essential web search tools skills, including: + Opening a program + Composing in URLs in the correct location + Using a web search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing forms online * Moderate level keyboarding skills (at least 25 WPM, typing by memory, organizing reports) * Ability to communicate effectively in writing and verbally **Preferred Qualifications:** While not required, the following preferred qualifications will make you a strong candidate for this role: * At least one year of pharmacy professional experience in a retail or call center environment * No less than one and a half years of experience as a pharmacy professional with a license/enrollment by state as granted by the state Board of Pharmacy or widely recognized certification agency * Experience providing customer support to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction * Moderate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing reports) * Familiarity with Spanish and English **What We Offer:** As an Experienced Customer Service Representative at arenaflex, you will enjoy a competitive compensation package, including: * $24/hour salary * Opportunities for career growth and professional development * Flexible remote work arrangement * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply:** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to submit your application. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job