**Experienced Customer Service Representative - Remote Option After Training**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in leading our customer service team, providing top-notch support to both external and internal clients through various channels, including phone, email, and chat. With a focus on order entry into our ERP systems, you'll navigate a high-volume, fast-paced environment, utilizing your expertise in JD Edwards, interacting with our company website, and collaborating with various departments to resolve customer issues. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about delivering cutting-edge solutions to our clients. With a strong commitment to customer satisfaction, we're constantly striving to improve our services and processes to meet the evolving needs of our customers. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences. **Key Responsibilities and Functions** As a Customer Service Representative, you'll be responsible for: * **Order Entry and Enterprise Resource Planning (ERP) Management** + Execute order entry into ERP systems (JD Edwards), ensuring accuracy and efficiency. + Utilize ERP systems for customer account management and issue resolution, such as inquiries/issues related to product replacements, credits, returns, shipping concerns, product information, account setups, order statuses, billing, and general inquiries. * **Multichannel Customer Interaction** + Manage high-volume incoming customer calls, actively engaging with customers on the phones to identify and assess their needs, while ensuring a high level of customer satisfaction through effective communication. + In addition to phone calls, handle customer inquiries via email, and chat providing timely and accurate information. * **Website Navigation and Product Expertise** + Navigate the company's website to assist customers with product information, availability, and ordering processes. + Comfortably interact with a vast catalog of 15K products. * **Interdepartmental Collaboration** + Collaborate with various internal departments to address and resolve customer issues, fostering a cohesive team environment. * **Knowledge Base Utilization** + Efficiently use knowledge base to locate answers and provide information to customers independently. + Stay updated on product knowledge and company processes to enhance customer support. * **Adaptability** + Adapt quickly to changes in policies, procedures, or technology to maintain high productivity levels and provide seamless customer service. + Embrace a flexible mindset to handle diverse customer inquiries and unique situations. * **Participation in Company Initiatives** + Participate in company Net Promoter Score Initiatives to enhance customer loyalty. + Demonstrates adherence to company core values and culture. + Performs additional duties as required. **Essential Qualifications** * Minimum requirement of a High School Diploma or GED. * At least six (6) months of customer service experience is necessary, with preference given to those with service center customer service or data entry experience. * Proficient computer skills, including strong typing, data entry abilities, and Microsoft Office Suite. * Experience with order management systems, Live Chat, and high-volume email support is a plus. * Capacity to handle a continuous flow of customers and ability to manage multiple tasks within a fast-paced, productivity-driven environment. * Web navigation skills to locate information and ability to toggle between multiple systems to access customer data. * Excellent communication and interpersonal skills to handle complex customer issues, resolving conflicts, and finding effective solutions that go beyond basic inquiries. * Detail-oriented with the ability to analyze data and make informed decisions using skills acquired in initial training and leveraging web-based and desktop resources. **Preferred Qualifications** * Experience working in a remote or virtual environment. * Familiarity with JD Edwards and other ERP systems. * Strong problem-solving and analytical skills. * Ability to work in a team environment and collaborate with colleagues to achieve common goals. * Strong communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Opportunities for career advancement and professional growth within the company. * A dynamic and supportive work environment that encourages collaboration and teamwork. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of: * Collaboration and teamwork. * Innovation and creativity. * Customer satisfaction and loyalty. * Continuous learning and development. * Diversity and inclusion. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience. * Comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for career advancement and professional growth within the company. * A dynamic and supportive work environment that encourages collaboration and teamwork. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job