Experienced Customer Service Representative - Remote Opportunity with blithequark

Join the blithequark Team: Elevating Customer Experience in Legal Document Filing Services At blithequark, we're proud to be a national leader in the filing service of legal documents, driven by a passion for innovation and customer satisfaction. With a rich history spanning over 30 years, we've established ourselves as a pioneer in the industry, leveraging cutting-edge technology and streamlined business processes to stay ahead of the competition. As we continue to grow and expand our reach, we're seeking talented individuals to join our dynamic team and contribute to our mission of delivering exceptional customer experiences. About blithequark With a team of 350 professionals across multiple locations, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and our headquarters in Seattle, blithequark is a vibrant and diverse organization. Our commitment to excellence has enabled us to build a strong reputation in the legal document filing services industry, and we're now looking for skilled Customer Service Representatives to support our continued growth and success. Job Overview: Customer Service Representative As a Customer Service Representative at blithequark, you'll play a critical role in ensuring that our customers receive the highest level of service and support. This remote opportunity allows you to work from anywhere in Puerto Rico, providing the flexibility and work-life balance that many professionals desire. In this role, you'll be responsible for addressing and resolving customer inquiries, issues, and concerns in a timely and professional manner, while also collaborating with internal teams to drive process improvements and enhance overall customer satisfaction. Key Responsibilities Respond to customer support tickets, answering questions and resolving issues related to existing orders, while providing personalized support and solutions. Manage high-volume phone calls to assist customers with existing orders and guide new customers through the online ordering process. Respond to emails and address queries from customers, internal departments, and process servers, ensuring timely and accurate communication. Document issues in Confluence, maintaining accurate records and contributing to process improvements. Visit court dockets to gather information on case filing and occasionally pull filed papers, demonstrating attention to detail and organizational skills. Perform other job-related duties as assigned, showcasing adaptability and a willingness to take on new challenges. Qualifications and Skills To succeed as a Customer Service Representative at blithequark, you'll need: A high school diploma or GED, combined with 1-3 years of customer support or call center experience, preferably in a fast-paced environment. Proficiency in using computer programs such as Microsoft Outlook, Excel, and Word, as well as PDF Editor and phone systems. Document manipulation experience, with the ability to accurately review and process documents. Excellent communication skills, with the ability to read, write, and speak English fluently. The capacity to transcribe information, investigate issues, and implement solutions, demonstrating problem-solving skills and attention to detail. The ability to perform repetitive tasks with accuracy, maintaining a high level of work product in often stressful situations. A proactive approach to anticipating issues and circumventing them, with a focus on continuous improvement. A typing speed of at least 55 wpm, ensuring efficient and accurate data entry. What We Offer At blithequark, we believe that our employees are the foundation of our success. That's why we offer a comprehensive benefits package, including: Health, Dental, and Vision insurance, providing you with peace of mind and financial protection. A 401(k) plan, helping you plan for your future and secure your financial well-being. Disability insurance, supporting you in the event of an unexpected illness or injury. An Employee Assistance Program, offering confidential counseling and support services. Paid time off, allowing you to recharge and maintain a healthy work-life balance. A Referral Program, rewarding you for recommending talented professionals to join our team. A competitive starting pay of $12.00 per hour, recognizing your skills and experience. Career Growth and Development At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have opportunities to: Develop your communication and problem-solving skills, becoming a trusted expert in our customer support team. Collaborate with internal teams, gaining a deeper understanding of our business processes and contributing to process improvements. Take on new challenges and responsibilities, expanding your role and advancing your career. Participate in training and development programs, enhancing your skills and staying up-to-date with industry trends. Our Culture and Work Environment At blithequark, we pride ourselves on our dynamic and inclusive culture, which values diversity, creativity, and collaboration. As a remote team member, you'll be part of a vibrant community that supports and empowers each other to achieve our goals. We're committed to providing a work environment that's engaging, challenging, and rewarding, with opportunities for growth and development. Join Our Team: Apply Now! If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity as a Customer Service Representative at blithequark. With our commitment to excellence, comprehensive benefits package, and opportunities for career growth and development, we're confident that you'll thrive in our dynamic team. Don't miss this chance to join our mission-driven organization and make a meaningful contribution to our customers and community. Schedule: Full-time, Monday through Friday Location: Remote, anywhere in Puerto Rico Take the first step towards a rewarding career with blithequark. Apply now and discover a work environment that values your skills, experience, and dedication to delivering exceptional customer experiences. Apply for this job