**Experienced Customer Service Representative – Remote Opportunity to Join arenaflex's Dynamic Team**

At arenaflex, we're passionate about revolutionizing the healthcare industry by providing high-quality, affordable healthcare solutions to American employees and their dependents. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, driving business growth, and upholding our company's commitment to inclusivity, enjoyment, and empathy. **About arenaflex** arenaflex has been named one of USA Today's top workplaces for 2024, reflecting our unwavering dedication to creating a positive, supportive work environment that fosters growth, innovation, and employee satisfaction. Our mission is to provide comprehensive healthcare solutions that meet the evolving needs of our clients and their employees. We're proud to be an equal opportunity employer, committed to diversity, equity, and inclusion. **Job Summary** As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with clients, insureds, attorneys, and adjusters to collect accident details, promote/demote cases, and drive recovery efforts. You'll work in a fast-paced, dynamic environment, utilizing your exceptional communication skills, time management expertise, and problem-solving abilities to deliver outstanding results. **Key Responsibilities** * Manage high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails * Identify and assess customer needs to achieve maximum client satisfaction * Assist callers in real-time with data collection or education; Transfer/redirect calls to the appropriate Recovery Specialists when necessary * Utilize internal systems and resources to provide accurate, valid, and complete information relevant to the situation * Ensure adequate phone coverage with regular attendance and use of situational awareness during scheduled shifts to minimize missed and abandoned calls * Review, promote, and activate both client and arenaflex-generated referrals that result from Call Center activity * Collection and documentation of handling attorney and/or adjuster information to the appropriate tabs in the system along with any additional pertinent information, as-needed * Ensure all calls and/or case activations, data entry, and data management are handled within company guidelines * Maintain and respond to department requests submitted through the online questionnaire portal * Maintain and research automatic updates generated through a national database used to identify third-party claims * Perform reviews of scanned documentation for systematic updates such as arenaflex Accident Questionnaires * Generate client-specific reports on a weekly basis, as-needed * Responsible for protecting company assets from unauthorized access, disclosure, and/or modification; as well as comply with the organization's information security policies **Essential Qualifications** * High School diploma or equivalent preferred * Bilingual preferred, but not required * Remote work or education experience * Private workspace with a closed-off door for privacy * Sufficient internet speed to support video, IP phone, and multi-system usage * No distractions in the home that would require assistance during working hours * 2+ years of experience in one of the following areas: Law Firm, Insurance Company, TPA, or Medical Field * Call center experience * Strong verbal and written communication skills * Knowledge of good telephone etiquette, soft skills, and emotional intelligence * Effective listening skills * Mastery of time management and organization with the ability to pivot from task to task * Excellent attention to detail and documentation * Outstanding organizational, interpersonal, and administrative skills * Must have the ability to work as part of a team, as well as to work independently * Must be self-motivated and able to meet deadlines under pressure **Preferred Qualifications** * Experience working in a healthcare or insurance-related industry * Familiarity with claim recovery services and healthcare billing processes * Proficiency in CRM software and other customer service tools * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **Work Environment and Culture** As a remote Customer Service Representative at arenaflex, you'll enjoy a flexible, autonomous work environment that allows you to work from the comfort of your own home. Our company culture values inclusivity, enjoyment, and empathy, and we're committed to creating a positive, supportive work environment that fosters growth, innovation, and employee satisfaction. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join arenaflex's dynamic team. Please submit your application, including your resume and a cover letter, through our website. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to creating a diverse environment and promoting equal employment opportunities for all qualified applicants. We welcome applications from diverse candidates and are proud to be an inclusive employer. **Accommodations** arenaflex is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations during the application or interview process, please notify us in advance. **Disclaimer** This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the company reserves the right to modify, add, or remove duties and assign other duties as necessary. **Apply Now** Ready to take the next step in your career? Apply now to become a Customer Service Representative at arenaflex and join our dynamic team of professionals dedicated to delivering exceptional customer experiences and driving business growth. Apply for this job