**Experienced Customer Service Representative – Remote Opportunity in the Global Healthcare Industry**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions in the global healthcare industry, as a Customer Service Representative. At blithequark, we're committed to helping our customers achieve their goals and exceed their expectations. As a Customer Service Representative, you'll play a critical role in ensuring that our customers receive the highest level of service and support. You'll be the face of our company, and your exceptional communication skills, product knowledge, and problem-solving abilities will make all the difference in delivering a world-class customer experience. **Why Join blithequark?** * **Opportunity for Growth**: As a Customer Service Representative, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. With a focus on employee development and career advancement, you'll be empowered to take on new challenges and achieve your career goals. * **Competitive Pay and Benefits**: You'll receive a competitive hourly rate of $20.00 per hour, with opportunities for advancement and a comprehensive benefits package upon permanent hire. * **Flexible Work Arrangements**: As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home, with a regular schedule of 8:00am-5:00pm or 9:00am-6:00pm, Monday-Friday. * **Diverse and Inclusive Work Environment**: At blithequark, we're committed to building a diverse and inclusive team that reflects the communities we serve. We welcome and value individuals from all backgrounds, perspectives, and abilities. **Key Responsibilities:** * **Handle Incoming Issues**: Respond to customer inquiries and resolve issues in a timely and professional manner, using smart customer-focused decision-making skills. * **Act as a Liaison**: Collaborate with the warehouse, office, and customer to research, resolve, and track customer issues regarding service failure, product returns, incorrect shipments, etc. * **Follow Up on Outstanding Tasks**: Ensure completion of outstanding tasks and provide updates to customers as needed. * **Anticipate and Mitigate Issues**: Anticipate and mitigate any issues before they can negatively impact the customer experience. * **Assist Hospitals with Product Conversions**: Provide support with product conversions and special reporting needs for hospitals. * **Respond to Customer Telephone Questions and Concerns**: Respond quickly and professionally to customer telephone questions and concerns. **Requirements:** * **Excellent Communication Skills**: Possess excellent communication skills and the ability to practice proper phone and e-mail etiquette. * **Previous Customer Service Experience**: Have previous customer service experience and be comfortable with sitting in front of a computer for the majority of your shift. * **Microsoft Office and Salesforce Training**: Have working knowledge of Microsoft Office and be comfortable training in Salesforce. * **Basic Skills with Moderate Level of Proficiency**: Possess basic skills with a moderate level of proficiency and be able to consult with senior peers on non-complex projects. * **High School Diploma or GED**: Have a High School Diploma or GED. **What We Offer:** * **Competitive Pay**: Receive a competitive hourly rate of $20.00 per hour. * **Comprehensive Benefits Package**: Enjoy a comprehensive benefits package upon permanent hire. * **Flexible Work Arrangements**: Work from the comfort of your own home with a regular schedule of 8:00am-5:00pm or 9:00am-6:00pm, Monday-Friday. * **Diverse and Inclusive Work Environment**: Join a diverse and inclusive team that reflects the communities we serve. * **Opportunities for Growth and Development**: Take on new challenges and achieve your career goals in a dynamic and supportive environment. **About blithequark** At blithequark, we're passionate about delivering innovative solutions that make a difference in the lives of our customers. As a leading provider of solutions in the global healthcare industry, we're committed to helping our customers achieve their goals and exceed their expectations. With a focus on employee development and career advancement, we empower our employees to take on new challenges and achieve their career goals. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Service Representative position at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now **Equal Employment Opportunity and Affirmative Action Employer** blithequark is an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Requests for accommodation related to our application process can be directed to blithequark's Human Resource Knowledge Center. Apply for this job