Experienced Customer Service Representative - Remote Opportunity in Maine at blithequark

Join blithequark's Award-Winning Customer Service Team! Are you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for engaging in meaningful conversations and resolving issues with ease? If so, blithequark is looking for you to join our dynamic customer service team as a full-time Customer Service Representative, working remotely from the comfort of your home in Maine. About blithequark blithequark is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers. We're committed to providing top-notch service to our customers, and we're seeking talented individuals to help us achieve this goal. As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers, resolving issues, and building lasting relationships. Key Responsibilities Engage directly with customers via phone, email, or chat to address a variety of topics, from product inquiries to issue resolution. Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution. Utilize active listening, patience, empathy, and kindness to customers and team members alike, providing a positive and personalized experience. Operate with a willingness to learn, embracing feedback and using it as an opportunity for growth and development. Collaborate with teammates, managers, and other team members across the organization using virtual collaboration tools to contribute to a customer-centric culture. Essential Qualifications 2+ years of customer service experience, preferably in a fast-paced, dynamic environment. Excellent communication skills (written, verbal, and listening), demonstrated through a written assessment. Fluency in English; fluency in Canadian French (Quebecois) is a plus. Ability to multitask, navigating multiple systems and tools while maintaining a conversation with customers. Proficiency in using computers, including data entry and rapid navigation through systems and the internet. Adaptability and flexibility to shift schedules and work overtime as needed. Proven ability to maintain confidentiality and secure sensitive information. High school diploma or equivalent required. Ability to pass a background check. Technical Requirements A dedicated workspace with a reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed). A work area that is free from distractions and background noise. A computer, monitor, keyboard, mouse, headset, and webcam will be provided by blithequark; you must have a cell phone or tablet for two-factor authentication. Why Join blithequark's Customer Service Team? At blithequark, we empower our customer service representatives to become their best selves. Here's what you can expect: YOU BELONG: We're a diverse and inclusive company, celebrating individuality and promoting a culture of belonging. YOU CAN GROW: Our culture is designed to help you thrive, with opportunities for growth and development. YOU CAN MAKE A DIFFERENCE: We're a company that values curiosity, innovation, and ownership. YOU WILL GET SUPPORT: Ongoing training, resources, and opportunities to help you succeed. YOU WILL GET REWARDED: Competitive wages, comprehensive benefits, and a fun, dynamic work environment. Compensation and Benefits As a Customer Service Representative at blithequark, you'll enjoy a competitive starting wage of $15.50 per hour. You'll also have access to a range of benefits, including medical and dental insurance, 401(k) matching, and more. We're committed to supporting our team members and helping them achieve their goals. Join Our Team! If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Apply now to join blithequark's award-winning customer service team and become part of a dynamic, growing company that's making a difference in the pet industry. blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives. Apply for this job