Experienced Customer Service Representative - Remote Opportunity in Kentucky for Chewy's Pet Pharmacy Team
Join Chewy, America’s #1 Pet Pharmacy, as a Customer Service Representative and Make a Difference in the Lives of Pet Parents! At Chewy, we're passionate about delivering an exceptional, memorable, and reliable experience for pet parents, every time! As a Customer Service Representative, you'll be part of a dynamic team dedicated to providing outstanding care and wellness services to our customers. If you're a customer-focused professional looking for a remote opportunity in Kentucky, we want to hear from you! About Chewy and Our Company Culture Chewy is more than just a pet pharmacy - we're a community of animal lovers dedicated to making a difference in the lives of pets and their parents. Our company culture is built on a foundation of empathy, compassion, and a commitment to excellence. We believe in fostering a culture of belonging where every team member feels valued, recognized, and empowered to grow and develop their skills. As a remote Customer Service Representative in Kentucky, you'll be part of a team that's passionate about delivering exceptional customer experiences. You'll work from the comfort of your own home, with the flexibility to balance your work and personal life. We're proud to offer competitive pay, great perks, and a supportive culture that encourages you to be your best self. Key Responsibilities Engage directly with pharmacy customers via inbound calls and other communication platforms to resolve their queries and concerns. Research and problem-solve to determine appropriate solutions for customers, following up as needed to ensure issues are resolved. Go above and beyond to "wow" our customers by providing personalized support and thinking critically to help them. Adhere to high safety and regulatory standards while providing solutions to customers. Collaborate with internal teams to ensure seamless customer experiences. Essential Qualifications 1-2 years of experience working in a customer-focused environment. Excellent communication skills, with the ability to articulate complex information in a clear and concise manner. Ability to multi-task and think critically, with a strong problem-solving mindset. Flexibility to shift schedule and work overtime as needed. Must be able to pass a background check for KY Rx Tech license. Committed to being your best self and providing exceptional customer experiences. Preferred Qualifications Previous experience in a pharmacy or healthcare setting. Knowledge of pet health and wellness products. Experience working in a remote or virtual environment. Strong technical skills, with the ability to navigate multiple software systems. Skills and Competencies Required for Success To succeed as a Customer Service Representative at Chewy, you'll need to possess a unique blend of skills and competencies, including: Customer-centric mindset : A deep understanding of customer needs and a passion for delivering exceptional customer experiences. Effective communication : The ability to communicate clearly, concisely, and empathetically with customers and internal teams. Problem-solving and critical thinking : A strong analytical mindset, with the ability to think critically and resolve complex customer issues. Adaptability and flexibility : The ability to adapt to changing priorities and work environments, with a flexible and positive attitude. Technical skills : Proficiency in navigating multiple software systems and technologies. Career Growth Opportunities and Learning Benefits At Chewy, we're committed to helping our team members grow and develop their skills. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: Comprehensive onboarding program to ensure you're equipped to succeed in your role. Ongoing training and coaching to help you develop your skills and knowledge. Opportunities for career advancement and professional growth. Access to industry-leading technologies and tools. Work Environment and Company Culture Highlights As a remote Customer Service Representative, you'll work from the comfort of your own home, with the flexibility to balance your work and personal life. We're proud to offer: A supportive and inclusive company culture that encourages you to be your best self. A collaborative and dynamic team environment, with opportunities for feedback and coaching. Competitive pay and benefits, with opportunities for career advancement and professional growth. Access to a range of perks and benefits, including pet-friendly policies and discounts on pet products. Compensation, Perks, and Benefits At Chewy, we offer competitive pay and benefits, with a range of perks and rewards to recognize your hard work and dedication. While we can't disclose specific compensation details, you can expect: Competitive hourly rate, with opportunities for overtime and bonuses. Comprehensive benefits package, including medical, dental, and vision coverage. Paid time off and holidays, with flexible scheduling to balance your work and personal life. Opportunities for career advancement and professional growth, with access to ongoing training and development. Join Our Team and Make a Difference! If you're a customer-focused professional looking for a remote opportunity in Kentucky, we want to hear from you! As a Customer Service Representative at Chewy, you'll be part of a dynamic team dedicated to delivering exceptional customer experiences and making a difference in the lives of pet parents. Apply now and join our team! Chewy is an equal opportunity employer, committed to diversity and inclusion. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. Apply for this job