**Experienced Customer Service Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic environment? Do you have a knack for problem-solving and a strong desire to grow your career in the customer service industry? If so, we invite you to join blithequark as an Experienced Customer Service Representative in a remote role. **About blithequark** blithequark is a leading organization in the industry, renowned for its commitment to excellence and customer satisfaction. As a remote customer service representative, you will be part of a talented team that shares your passion for delivering exceptional experiences to our customers. With a focus on innovation and customer-centricity, blithequark is the perfect place to grow your career and make a meaningful impact. **Why You Will Love This Role** As a remote customer service representative at blithequark, you will have the opportunity to work from the comfort of your own home, enjoying the flexibility and work-life balance that comes with remote work. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences, and you will have the chance to develop your skills and knowledge in a fast-paced and supportive environment. **Key Responsibilities** As an Experienced Customer Service Representative, you will be responsible for: * Completing daily access and balancing features * Coordinating return objects with contributors, vendors, the Federal Reserve Bank, and other institutions * Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing * Working member cases/assignments * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, studying, and making important GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests * Researching and verifying incoming and outgoing wire transfer information * Communicating with vendors to process wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **Essential and Preferred Qualifications** To be successful in this role, you will need: * A high school degree or GED * Intermediate Excel and Word experience * A strong passion for delivering exceptional customer experiences * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Ability to maintain confidentiality and handle sensitive information * Ability to work independently and with minimum supervision * Ability to self-motivate and take initiative * Ability to maintain excellent performance and attendance Preferred qualifications include: * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience **Skills and Competencies** To excel in this role, you will need to possess: * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software * Ability to work prolonged hours in aid of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and analyze data * Ability to effectively prioritize work and meet deadlines under high-pressure conditions * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-inspire with robust employer skills and ability for interest to detail * Ability to effectively prioritize work and meet deadlines * Ability to maintain excellent performance and attendance **Career Growth Opportunities and Learning Benefits** As a remote customer service representative at blithequark, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Career growth opportunities within the company * A supportive and collaborative work environment * Flexible work arrangements to balance your work and personal life * Competitive compensation and benefits package **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote customer service representative, you will have the opportunity to work from the comfort of your own home, enjoying the flexibility and work-life balance that comes with remote work. Our company culture is built on a foundation of innovation, customer-centricity, and teamwork, and we are passionate about delivering exceptional experiences to our customers. **Compensation, Perks, and Benefits** As a remote customer service representative at blithequark, you will be eligible for a competitive compensation and benefits package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and advancement **How to Apply** If you are passionate about delivering exceptional customer experiences and working in a dynamic environment, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. **Disclaimer** blithequark is not responsible for any errors or omissions in this job posting. The company reserves the right to modify or withdraw this job posting at any time without notice. Apply for this job