Experienced Customer Service Representative - Remote Opportunity at blithequark

Unlock a World of Possibilities with blithequark Are you ready to embark on a journey of growth, learning, and excitement? Join the blithequark family, and you'll have the opportunity to travel the world, develop your skills, and emerge as a refined version of yourself. As you begin this new adventure, you'll face challenging situations with flexibility and poise, acquiring new skills and advancing your career while having the time of your life. Feel free to balance your personal and professional life and jump right in! Why You'll Love This Role This position is part of the Payment and Digital Processing team at blithequark Credit Union. As a Customer Service Representative, you'll be responsible for handling various tasks related to research processing, item handling, wire transfers, and account reconciliations. You'll be the go-to person for resolving customer issues, working with internal stakeholders, and ensuring compliance with regulatory requirements. Key Responsibilities: Perform daily research and reconciliation tasks to ensure accuracy and efficiency Coordinate return items with merchants, gateways, the Federal Reserve, and other financial institutions Assist various departments with fraud resolution, partial payments, and related accounting standard adjustments Work part-time cases/sports assigned Monitor and maintain compliance with NACHA guidelines, rules, and Federal Banking regulations Process contract bills, multi-part and partial deposits, credit card bills, and various exceptions, including IRA, bankruptcy, and deceased cases Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products Log, research, and make necessary GL, account changes, or returns Process Stop Pays and Check Batching Complete daily reconciliations and departmental closing tasks Obtain information from beneficiaries for the accurate and timely processing of international and domestic wire transfer requests Research and verify incoming and outgoing wire transfer information Communicate with merchants to resolve wire transfer issues Understand and stay up-to-date on incoming and outgoing wire transfer regulations Research returns, review partial re-deposit items on draft changes, process partial re-deposits, verify beneficiaries for outgoing wire transfers, and Federal Reserve confirmation and release wire transfers Complete daily processing of workflows related to past due returns, supply of receipts, foreign collections, and court orders What You'll Need to Succeed Minimum Qualifications: High school diploma or GED Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience or training Preferred Qualifications: Previous customer/biller experience Previous banking or Credit Union experience Episys/Symitar and wire processing experience Skills and Competencies: Excellent customer service skills Ability to work in a fast-paced environment, handle multiple tasks, and function as a key part of a team Strong numerical and analytical skills Ability to focus on work and meet deadlines under intense volume pressure Capacity to cross-train and perform any task assigned within the department Professional communication skills with all staff and donors Ability to work independently with minimal supervision Self-motivation with strong work ethic and attention to detail What You'll Get At blithequark, you'll have access to a range of benefits and perks that will enhance your personal and professional life. These include: Travel benefits: You, your family, and friends can travel to over 365 destinations on more than 6,800 daily flights throughout our global network. Health benefits: You'll have access to medical, dental, vision, and prescription benefits that will help you live a healthy life. Wellness programs: Our wellness initiatives will provide you with the tools, resources, and support you need to be your best self. 401(k) program: You'll be eligible for our 401(k) program, with company contributions available after one year, depending on your work group. Additional benefits: You'll also enjoy other great perks, including our Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, and more. blithequark: A Culture of Inclusion and Diversity At blithequark, we're committed to creating an inclusive and diverse work environment that reflects the communities we serve. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping individuals achieve their full potential and fostering inclusive work environments that meet and exceed the expectations of our global customers. Company Values and Responsibilities As a responsible corporate citizen, blithequark is committed to upholding the highest standards of ethics, compliance, and social responsibility. We're dedicated to: Complying with employment laws and regulations, including the Fair Labor Standards Act (FLSA) and the Occupational Safety and Health Act (OSHA) Providing equal employment opportunities to all individuals, regardless of their background, culture, or identity Maintaining a safe and healthy work environment, with robust safety protocols and training programs Protecting the privacy and security of our customers' and employees' personal and sensitive information Promoting fair labor practices, environmental sustainability, and community engagement Join the blithequark Team! If you're ready to take your career to the next level and join a dynamic team of professionals who are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. With a competitive hourly rate of $22-35, a remote work arrangement, and a comprehensive benefits package, you'll have everything you need to succeed and thrive. Apply Now! 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