**Experienced Customer Service Representative – Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch support to our customers, resolving issues, and facilitating order transactions. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply. **About blithequark** blithequark is a dynamic and innovative company that values its employees, manufacturers, and customers as an extended family. We're a second-generation family-owned business that has been manufacturing and selling high-quality gloves and suspenders for years. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. At blithequark, we believe in treating our employees with respect, providing opportunities for growth and development, and fostering a culture of open communication and collaboration. **Job Summary** As an Experienced Customer Service Representative at blithequark, you will be responsible for interacting with customers via phone, email, or online chat to provide an outstanding experience. You will collect and enter orders, field customer questions and concerns, and manage the flow of sales orders for internal sales partners. You will also maintain customer records in CRM and other business systems, establish and maintain effective working relationships with internal and external organizations, and assist with various projects as needed. **Key Responsibilities** * Interact with customers via phone, email, or online chat to provide an outstanding experience * Collect and enter orders for our products * Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions * Manage the flow of sales orders for internal sales partners and confirm accuracy * Maintain customer records in CRM and other business systems * Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals * Assist with various projects and other duties as needed **Competencies** * Excellent communication skills, including active listening and attention to detail * Service-oriented, organized, and able to perform in a fast-paced environment * Proficient in Microsoft Office Suite with the ability to learn new software * Learns from and adapts to customer service trends based on customer communication and feedback * Remains calm and professional in all situations * Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders **Supervisory Responsibility** This position has no supervisory responsibilities. **Work Environment** This job operates in a professional office environment either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is largely a sedentary role and the employee will be required to talk, write, and listen. * Some lifting could be required during set up and tear down of trade shows, this would require the ability to lift up to 50 pounds. **Position Type/Expected Hours of Work** Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week. **Travel** Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings. **Required Education and Experience** * AA degree or equivalent from 2-year college or technical school; or equivalent combination of education and experience. * Proven customer support experience with ability to adapt/respond to different situations. * Professional, outgoing, and service-oriented. * Minimum of 2 years Customer Service experience in B2B setting. * Proficient in Microsoft Office. **Preferred Education and Experience** * Experience with CRM, ERP, and warehouse management systems. * Familiar with Zendesk and Asana. **Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Life at blithequark** At blithequark, we value our employees and offer a range of benefits and perks to support their well-being and career growth. Some of the benefits we offer include: * Paid health insurance * Life insurance * 401(k) retirement plan * Paid time off * Paid holidays * Commuter bus passes * Continual education through ongoing off-site training and you-pick classes * Discounts to retailers * Tickets to local sporting events * Paid volunteer opportunities We also offer a flexible schedule, professional development assistance, and a work-from-home option. Our employees participate in our quarterly strategic planning and have insight into the company's inner workings through our open-book management methodology. **Compensation and Benefits** * Hourly rate: $20.00 per hour * Expected hours: 40 per week * Benefits: + 401(k) + Dental insurance + Flexible schedule + Health insurance + Paid time off + Professional development assistance + Vision insurance + Work from home **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job