**Experienced Customer Service Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a remote setting, where you can balance work and personal life while making a meaningful impact? If so, we invite you to join blithequark's team as an Experienced Customer Service Representative, where you'll play a vital role in providing top-notch support to our customers. **Why You'll Love This Role** As a member of blithequark's Payments and Digital Strategy crew, you'll be part of a talented team that's shaping the future of customer service. Your contributions will directly impact our customers' experiences, and you'll have the opportunity to grow and develop your skills in a supportive and inclusive environment. **What You'll Do** As an Experienced Customer Service Representative, you'll be responsible for: * Completing daily tasks related to account processing, object processing, direct bills, and budget transfers at blithequark's Credit Union. * Coordinating return objects with contributors, door vendors, the Federal Reserve Bank, and other institutions. * Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing. * Working member cases/assignments and following guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws. * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams. * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products. * Logging, studying, and making important GL, account changes, and/or returns. * Processing Stop Pays and Check Batching. * Completing daily balancing and department closing. * Obtaining information from contributors for the timely and correct processing of domestic and international budget switch requests. * Researching and affirming incoming and outgoing budget switch information. * Communicating with vendors to facilitate budget transfers. * Understanding and being familiar with outgoing and incoming budget switch laws. * Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers. * Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and court fees. **All You'll Need for Success** To excel in this role, you'll require: * A high school degree or GED. * Intermediate Excel and Word experience. * Strong communication and problem-solving skills. * Ability to work independently and with minimal supervision. * Ability to prioritize work and meet deadlines under high-pressure situations. * Strong attention to detail and ability to maintain accuracy. * Ability to work in a fast-paced environment and adapt to changing priorities. * Strong customer service skills and ability to interact professionally with all personnel and contributors. **Preferred Qualifications** While not required, previous customer/member service experience, banking or Credit Union experience, and Episys/Symitar and processing wires experience are highly desirable. **Skills, Licenses & Certifications** To succeed in this role, you'll need: * Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software. * Ability to work prolonged hours in support of business needs. * Ability to exercise excellent customer service skills. * Ability to perform mathematical calculations and analyze data. * Ability to effectively prioritize work and meet deadlines. * Ability to cross-train and perform any position assigned within the department. * Ability to interact professionally with all personnel and contributors. * Ability to work independently and with minimal supervision. * Ability to self-motivate with strong employer skills and ability for interest to detail. * Ability to maintain excellent performance and attendance. * Must pass relevant blithequark and Credit Union pre-employment compliance exams. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As an Experienced Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * A supportive and inclusive work environment that encourages collaboration and teamwork. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. **Work Environment and Company Culture Highlights** At blithequark, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on: * A commitment to customer satisfaction and excellence. * A culture of innovation and continuous improvement. * A focus on employee development and growth. * A supportive and inclusive work environment. * A comprehensive benefits package and competitive compensation. **Compensation, Perks, and Benefits** As an Experienced Customer Service Representative at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives, including: * Competitive salary and bonus structure. * Comprehensive health insurance and retirement savings plan. * Paid time off and holidays. * Opportunities for career advancement and professional growth. * A supportive and inclusive work environment. * Access to ongoing training and development opportunities. **Conclusion** If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to join blithequark's team as an Experienced Customer Service Representative. Apply now and take the first step towards a rewarding and challenging career with a leading organization in the industry. Apply Job! Apply for this job