**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

Join arenaflex, a leading organization in the industry, as we seek an experienced Customer Service Representative to join our team remotely. As a key member of our Payments and Digital Strategy crew, you will be responsible for handling various features related to checking processing, object processing, direct bills, and budget transfers. If you have a passion for delivering exceptional customer service and possess excellent communication skills, this role might be an ideal fit for you. **Why you will love this task** At arenaflex, we pride ourselves on providing a unique work environment that allows our employees to thrive in a remote setting. As a Customer Service Representative, you will have the opportunity to work from the comfort of your own home, enjoying the flexibility and work-life balance that comes with it. Our team is dedicated to delivering exceptional customer service, and we are looking for individuals who share our passion for making a difference in the lives of our customers. **What you will do** As a Customer Service Representative, your primary responsibilities will include: * Completing statistical access and balancing features * Coordinating return objects with contributors, door vendors, the Federal Reserve Bank, and other institutions * Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing * Working member cases/ports assigned * Following and preserving guidelines and approaches to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, studying, and making important GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for the timely and correct processing of international and domestic budget switch requests * Researching and affirming incoming and outgoing budget switch information * Communicating with the seller to technique budget transfers * Understanding and being acquainted with outgoing and incoming budget switch laws * Depositing check returns, studying member again exams on draft changes, technique member exams, affirm contributors for outgoing budget transfers, and Federal Reserve verifying and liberating budget transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and prison fees **All you will need for success** To be successful in this role, you will need to possess the following qualifications: **Minimum Qualifications – Education & Prior Job Experience** * High school degree or GED * Intermediate Excel and Word experience **Preferred Qualifications – Education & Prior Job Experience** * Previous customer/member carrier experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires **Skills, Licenses & Certifications** * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) won through both work experience with the software or education and hands-on use of the software * Ability to work prolonged hours in aid of business needs * Ability to work extremely good customer support skills * Ability to carry out in a quick-paced environment, cope with multiple responsibilities, and characteristic as an essential part of a team * Ability to carry out mathematical calculations and examine data * Ability to efficiently prioritize work and meet time limits under high-pressure situations * Ability to cross-teach and carry out any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-inspire with robust employer skills and capability for interest to detail * Ability to efficiently prioritize work and meet time limits * Ability to preserve excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **Why arenaflex?** At arenaflex, we offer a unique work environment that allows our employees to thrive in a remote setting. Our team is dedicated to delivering exceptional customer service, and we are looking for individuals who share our passion for making a difference in the lives of our customers. As a Customer Service Representative, you will have the opportunity to work from the comfort of your own home, enjoying the flexibility and work-life balance that comes with it. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: * Ongoing training and development programs * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * Access to industry-leading technology and tools **Work Environment and Company Culture Highlights** arenaflex is a dynamic and fast-paced organization that is committed to delivering exceptional customer service. Our team is dedicated to making a difference in the lives of our customers, and we are looking for individuals who share our passion for customer service. As a Customer Service Representative, you will be part of a team that is passionate about delivering exceptional service and making a positive impact on our customers' lives. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive salary and benefits * Opportunities for career advancement and professional growth * Access to industry-leading technology and tools * Ongoing training and development programs * Mentorship and coaching from experienced team members **Conclusion** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will have the opportunity to work from the comfort of your own home, enjoying the flexibility and work-life balance that comes with it. We look forward to hearing from you! Apply Job! Apply for this job