**Experienced Customer Service Representative – Remote Online Chat Support for blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Online Chat Representative. As a key member of our contact center team, you will play a vital role in providing top-notch support to our valued members through various digital channels, including chat, email, messaging, and phone. **About blithequark** At blithequark, we are a forward-thinking organization that has been serving the financial needs of individuals and families throughout Louisiana since 1956. As the largest state-chartered credit union in the state, we pride ourselves on our commitment to creating a safe, inclusive, and supportive work environment that values diverse talents and perspectives. Our Core Values are grounded in faith, and we strive to live by the golden rule of 'love thy neighbor.' We believe that our differences make us a better team, allowing us to make better decisions, be more innovative, and better serve our members and communities. **A Day in the Life of a Remote Online Chat Representative at blithequark** As a Remote Online Chat Representative, you will be responsible for: * Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. * Providing support to ensure online membership applications are completed and submitted within a timely manner. * Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. * Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. * Maintaining a strong working knowledge of blithequark's products and services. **Essential Skills and Qualifications** To succeed in this role, you will need: * A High School Diploma or equivalent. * 1 year of experience in a customer service position. * Excellent oral, written, and telephone communication skills. * Strong problem-solving and member service skills. * Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong attention to detail and organizational skills. * Ability to maintain confidentiality and handle sensitive information. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience in a financial services industry or a related field. * Knowledge of credit union products and services. * Certification in customer service or a related field. * Bilingual or multilingual skills. **Work Environment and Culture** As a Remote Online Chat Representative, you will have the flexibility to work from the comfort of your own home or a designated workspace. Our team is committed to creating a safe, inclusive, and supportive work environment that values diverse talents and perspectives. We offer a range of benefits and perks, including: * Medical, Dental, and Vision Insurance with generous employer premium contributions. * Health Savings Account with employer contributions for eligible employees. * Employer-Paid Group Life Insurance. * Voluntary Dependent Life Insurance. * Paid Vacation & Sick Leave. * 15 Paid Holidays, including a Cultural Floating Holiday. * 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. * Paid Time Off to volunteer with approved non-profits and charities. * Tuition Reimbursement Program. **Compensation and Benefits** As a Remote Online Chat Representative, you can expect a competitive hourly rate, with a minimum hiring rate of $17.00 and a maximum hiring rate of $20.80. We also offer a range of benefits and perks, including paid time off, holidays, and a comprehensive benefits package. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. We are committed to creating a diverse and inclusive work environment that values diverse talents and perspectives. Apply for this job