Experienced Customer Service Representative – Remote Job Opportunity with Blithequark

Introduction to Blithequark Are you ready to discover a world of possibilities, both at work and throughout your free time? Join the blithequark family, and you'll travel the world, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll address challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to complement both your personal and work life and hop on board! At blithequark, we believe in creating an inclusive and dynamic work environment that fosters growth, innovation, and excellence. Why You'll Love This Job This role is part of the Payments and Digital Strategy team at blithequark Credit Union. The position is responsible for daily functions related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will be responsible for providing top-notch support to our customers, resolving issues, and ensuring that their needs are met in a timely and efficient manner. Key Responsibilities Complete data entry and balancing functions Coordinate return items with members, doors vendors, the Federal Reserve Bank, and other institutions Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing Work member cases/sports assigned Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products Log, report, and make necessary GL, account changes and/or returns Process Stop Pays and Check Batching Complete daily balancing and department closing Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests Research and confirm incoming and outgoing fund transfer information Communicate with the vendor to process fund transfers Understand and be familiar with outgoing and incoming fund transfer laws Deposit check returns, research member back checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees Essential Qualifications To be successful in this role, you will need to have a high school diploma or GED, as well as intermediate Excel and Word skills. You should be able to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team. Excellent customer service skills, the ability to perform mathematical calculations, and attention to detail are also essential. Preferred Qualifications Previous customer/member service experience Previous banking or Credit Union experience Episys/Symitar and processing wires Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) Ability to work prolonged hours in aid of business needs Ability to exercise excellent customer service skills Ability to perform in a quick-paced environment, handle multiple responsibilities, and function as an integral part of a team Ability to perform mathematical calculations and analyze data Ability to effectively prioritize work and meet deadlines under high-volume pressure Ability to cross-train and perform any role assigned within the department Ability to interact professionally with all personnel and members Ability to work independently and with minimal supervision Ability to self-motivate with strong organizational skills and attention to detail Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you will be encouraged to share your ideas and insights to help us continuously improve our services. Work Environment and Company Culture Our work environment is dynamic, inclusive, and supportive. We believe in fostering a culture of excellence, innovation, and teamwork, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. At blithequark, you will be part of a diverse and talented team of professionals who are passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits We offer a competitive salary range of $22-35 per hour, as well as a range of benefits, including: Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the start; we also offer digital doctor visits, flexible spending accounts, and more. Wellness programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. 401(k) program: Available upon hire, and, depending on the workgroup, company contributions to your 401(k) program are available after one year. Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. Join our team and discover a world of possibilities, both at work and throughout your free time. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job